Ten Things Never to Say to a Customer

  Government, Politics and the Economy Democatic Senators: Climate-Change Legislation Should Be Dropped This Year Four Democratic senators as calling for the Senate to abandon efforts to pass legislation curbing greenhouse-gas emissions this year and concentrate on a narrower bill to require use of renewable energy. Bloomberg.com Management and Operations 10 Things Not to Say to Customers There are great things to say to a customer, and then there are things that will drive that same customer into the arms of the competition. Here are the top 10 things not to say to a customer and what you and your people should say instead.... [Read Full Article]


Leadership: It's Vision, Not Bullying

Government, Politics and the Economy Jobless Claims Rise There was an unexpected jump in first-time unemployment claims even as continuing claims drop. FoxBusiness.com Management and Operations The Most Annoying People to Work With: The Top 13 Irritations Wherever you work, even in your own business, you find people who have turned the merely annoying into high art. Now that art has been classified and here are the top 13 offenders. ManageSmarter.com [Read Full Article]


Poor Sales Leading to Small Business Closures

Government, Politics and the Economy Survey: Poor Sales Lead to Business Closings According to a recent NFIB survey, poor sales are the number-one problem afflicting America's small businesses. Moreover, few small business owners expect consumers to start spending again any time soon. CNNMoney.com Fed to Keep Rates Steady and Slow Bond Purchases The Federal Reserve is holding interest rates steady and intends to "slow the pace" of its emergency bond-buying program. USAToday.com Management and Operations [Read Full Article]


Stay Afloat by Going Green

Government, Politics and the Economy Congress Urged to Raise Debt Limit Treasury Secretary Tim Geithner has saddled Congress with the task—for the second time this year—of quickly increasing the maximum amount of money the federal government can borrow, something increasingly unpopular with the American people. WSJ.com Management and Operations Are Your Employees Ever Really Off? n the age of online social networking, when the goings-on in your business tweeted or written on Facebook walls, the after-hours activities of your employees may count as much as what they're doing "on-the-job." ManageSmar... [Read Full Article]


Small Business Left Out of Credit Card Reform

  Government and Economy A GM Bankruptcy: Disaster in the Making When it comes to the auto industry, President Obama isn't just ruling on the fate of a single company. A GM bankruptcy could easily devastate the very economy he is attempting to stabilize. BusinessWeek.com Auto Crisis Hits Minority Dealers Hard After years of work to bring minorities into the automobile industry, minority car dealers are now expected to be hit hard as GM and Chrysler make cuts in their retail networks. WSJ.com [Read Full Article]


Business Grappling with Approaching Climate Bill

  Government and Economy American Business Grapples with Pending Climate Bill The "American Clean Energy and Security Act," better known as the Waxman-Markey bill, isn't a law yet, but it has become the basis for the debate over how the US should respond to pressure to slash its carbon emissions. WSJ.com What Qualifies for an Emergency Business Loans? Not all businesses will be eligible for the SBA's forthcoming loan-relief program. For example, the loans cannot be used to pay down existing SBA loans. Past borrowers, however, will still be eligible for help with other debts. CNNMoney.com Management and Fi... [Read Full Article]


Has the US Become the New Russia?

  Government and Economy Has the US Become the New Russia? In the May issue of the Atlantic Monthly, Simon Johnson, former chief economist at the IMF and a professor at the Sloan School of Management at MIT compares the “financial oligarchy” running US policy with the business elites in emerging countries. FT.com SBA Lending Assistance Stalling T he parts of the federal government's stimulus program aimed at small-business owners aren't working as they should, say local owners and small-business experts who are trying to figure out what to do about the problem. Management and Fina... [Read Full Article]


Small Business Stimulus: Is Obama Doing Enough?

  Government and Economy Small Business Stimulus: Is Obama Doing Enough? As stimulus money starts trickling out, some are asking a timely question: Is the federal government doing enough to ensure small businesses get their share? WSJ.com 10 Growth Sectors In spite of all the bad economic news, some sectors of the economy are actually growing. Here is the rundown. Entrepreneur.com Report: Record Fall-off in Sales-tax Revenue State and l... [Read Full Article]