Ten Things Never to Say to a Customer

  Government, Politics and the Economy Democatic Senators: Climate-Change Legislation Should Be Dropped This Year Four Democratic senators as calling for the Senate to abandon efforts to pass legislation curbing greenhouse-gas emissions this year and concentrate on a narrower bill to require use of renewable energy. Bloomberg.com Management and Operations 10 Things Not to Say to Customers There are great things to say to a customer, and then there are things that will drive that same customer into the arms of the competition. Here are the top 10 things not to say to a customer and what you and your people should say instead.... [Read Full Article]


The People's Stimulus Plan

  Government, Politics and the Economy The People's Stimulus It's not what Congress or the President had in mind, but towns are using $2 bills and "buy local" promotions to launch their own stimulus efforts to keep local merchants in business. CNNMoney.com Obama and the Entrepreneur: The Story Behind the Photo When President Obama made his way out of a town-hall event, there was one persistent small business owner pressed him on the issue of taxes. NYTimes.com [Read Full Article]


Emergency Loans to Begin Soon

Government, Politics and the Economy Gingrich: Obama Has “Already Failed” Former House Speaker, and possible 2012 presidential candidate Newt Gingrich said that President Obama’s plan to fix the economy through stimulus spending and government intervention has “already failed.” Bloomberg.com NY Senate: GOP Takes Control in Coup In a remarkable move, the New York Senate has come back into Republican hands. Malcolm Smith was ousted as Senate Majority Leader replaced by Senator Dean Skelos of Rockville Centre. Dems still hold the majority, but not the leadership and Paterson is ballistic. WCBSTV.com [Read Full Article]


The Real Corporate Tax Bill—How Much Do Companies Really Pay the IRS?

  Government and Economy The Real U.S. Corporate Tax Bill A new study commissioned by BusinessWeek shows that Corporate America pays the IRS anywhere from zero to 400% of income. Where does your business fall on that line? BusinessWeek.com Banking Industry Bracing for Stress Test Results In a slow-motion move designed to blunt market reactions, federal regulators will soon tell the banks—privately—the results of their stress tests and to release the test methodology, which could point to the banks that may be in trouble and alarm depositors and investors. The results will be r... [Read Full Article]