Ten Things Never to Say to a Customer

  Government, Politics and the Economy Democatic Senators: Climate-Change Legislation Should Be Dropped This Year Four Democratic senators as calling for the Senate to abandon efforts to pass legislation curbing greenhouse-gas emissions this year and concentrate on a narrower bill to require use of renewable energy. Bloomberg.com Management and Operations 10 Things Not to Say to Customers There are great things to say to a customer, and then there are things that will drive that same customer into the arms of the competition. Here are the top 10 things not to say to a customer and what you and your people should say instead.... [Read Full Article]


Is the Economy Improving?

  Government, Politics and the Economy The Recession: Signs of Improvement, No Jobs Yet There are signs of improvement, sales are picking up, but according to a recent survey of small business owners, layoffs and poor credit are still a problem. CNNMoney.com Business Groups to Obama: Limit Union Boss Pay With President Obama intent on capping executive pay, business groups are now daring the President to impose pay caps on labor union bosses as well. WashingtonTimes.com Management and Operations [Read Full Article]


Obama Nominates a Business Moderate to the Supreme Court

  Government and Economy Sotomayor: A Business Issue Moderate President Obama's Supreme Court nominee, Sonia Sotomayor, has a mixed record on the issues important to the business community. BusinessWeek.com Emergency Loans: Will the Banks Go Along? The SBA is preparing to launch its long-awaited emergency loan program for debt-burdened businesses. However, the potential lenders are a bit wary and are asking for more details before they commit to participating. CNNMoney.com Consumer Confidence Jumps on Jobs Outlook [Read Full Article]


Stimulus Bill Goes to Vote Sight Unseen as SBA Makes Refinancing Easier

Government and Economy Most Lawmakers Will Vote on Stimulus Sight Unseen According to Sen. Frank Lautenberg (D-NJ), none of his Senate colleagues will "have the chance" to read the entire 1,071 page final version of the $790-billion stimulus bill before it comes up for a final vote in Congress. SBA Makes it Easier to Refinance Existing Credit Lines The U.S. Small Business Administration has made a first revision to its procedural guidance governing lender participation and loan processing for the two SBA major loan guarantee programs: 7(a) and 504. [Read Full Article]


SBA Saves Small Business $10.7 Billion Through RFA as Wall Street Execs Enjoy $18.4 Billion in Bonus

Government and Economy SBA Report: The Regulatory Flexibility Act The SBA Office of Advocacy saved small businesses $10.7 billion in foregone regulatory costs in fiscal 2008. The Regulatory Flexibility Act requires federal agencies to consider less burdensome regulatory alternatives that still reach agency goals. Obama Signs Equal Pay Law Declaring that ending pay disparity is not just a women's issue, President Obama signed legislation that gives workers more time to file their pay discrimination suits. House Passes Massiv... [Read Full Article]