Ten Things Never to Say to a Customer

  Government, Politics and the Economy Democatic Senators: Climate-Change Legislation Should Be Dropped This Year Four Democratic senators as calling for the Senate to abandon efforts to pass legislation curbing greenhouse-gas emissions this year and concentrate on a narrower bill to require use of renewable energy. Bloomberg.com Management and Operations 10 Things Not to Say to Customers There are great things to say to a customer, and then there are things that will drive that same customer into the arms of the competition. Here are the top 10 things not to say to a customer and what you and your people should say instead.... [Read Full Article]


Grassley Tax Bill Would Help Small Business

  Government, Politics and the Economy Congress to Consider Consumer Financial Protection Bill Legislation that would ‘level the playing field,’ as the Treasury says, is on its way to Congress in spite of opposition from financial institutions – the first of a number of new regulatory bills President Obama plans to send to Congress. Workforce.com Making Sure Small Business Contracts go to Small Businesses A proposed new law aims to keep big businesses from gobbling up procurement deals that should go to smaller firms. CNNMoney.com [Read Full Article]