Ten Things Never to Say to a Customer

  Government, Politics and the Economy Democatic Senators: Climate-Change Legislation Should Be Dropped This Year Four Democratic senators as calling for the Senate to abandon efforts to pass legislation curbing greenhouse-gas emissions this year and concentrate on a narrower bill to require use of renewable energy. Bloomberg.com Management and Operations 10 Things Not to Say to Customers There are great things to say to a customer, and then there are things that will drive that same customer into the arms of the competition. Here are the top 10 things not to say to a customer and what you and your people should say instead.... [Read Full Article]


The Last, Best Hope for Small Businesses: Their Customers

Government and Economy Last Best Hope for Small Businesses: Their Customers The Obama Administration's economic stimulus plan doesn't have much that might directly benefit small businesses. Economists, however, see salvation for those companies closer to home with their own customers. Gregg Withdraws From Commerce Secretary Nomination Senator Gregg made a statement regarding his withdrawal from consideration as U.S. Commerce Secretary, stating that he found “irresolvable conflicts” on policy between himself and the president. Stimul... [Read Full Article]


New RNC Chairman Pushes for More Small Business Stimulus

Government and Economy Quarterly Indicators: The Economy and Small Business In the fourth quarter of 2008, the U.S. economy suffered its worst decline since 1982 as real GDP fell by an annualized 3.8 percent. In 2008, the US lost 2.97 million jobs, more than half of them in the fourth quarter. These and other trends are discussed as they affect small business. RNC Chairman Steele Pushes for More Small Business Aid Not all jobs are created equal according to recently elected Republican National Committee Chair Michael Steele, who argues that the Obama Administration in making work than in creating lasting jobs. He is pushing for more of the econo... [Read Full Article]


Small Business Feels Left Out of Stimulus Bill

Government and Economy Small Business Still Not Sold on Stimulus Package According to entrepreneurs, owners and small business advocates, neither the $819 billion bill passed by the House, nor a similar measure coming to a vote in the Senate go far enough to bolster the small business sector. Obama Raises the Stimulus Rhetoric President Obama's soft-sell approach has not gotten him many converts to his economic stimulus plan, so he's taking a sharply partisan turn to get his message across. Stimulus Will Lead... [Read Full Article]


Unemployment Surges, Obama Demands Action

Government and Economy Unemployment Surges to 7.6% As if we needed further proof that the nation's employment is deteriorating at a frightening rate, employers eliminated 598,000 jobs in January and pushed the unemployment rate up to 7.6%, the highest unemployment rate since 1974. Obama Demands Action on the Economy President Obama spoke out against what he described as an "inexcusable and irresponsible" delay of his economic recovery legislation in Congress, especially given the fact that an estimated 3.6 million Americans have lost their jobs since the recession began. [Read Full Article]


Gregg Nominated for Commerce as Bank Loans Remain Elusive

Government and Economy Gregg Nominated for Commerce President Obama has nominated Republican Judd Gregg to be Commerce secretary, a bipartisan gesture that the President insisted was necessary with such a troubled economy. Banks Failing to Lend Despite BailoutsThe federal government has invested nearly $200 billion in the US banking industry to spur new lending to consumers and businesses. So far, three months in, it has been a failure. Your Tax Dollars at Work: Wells Fargo's Vegas Casino JunketsWells Fargo & Co., which received $25 billion in taxpayer bailout money, has plans for a series of corporate junkets to Las Vegas casinos this month. Once a leader in subpr... [Read Full Article]


How to Answer a Complaint Letter

Writing a good letter of complaint is fast becoming an art form all its own. Whether it contains profanity or not, a well-written complaint letter is a thing of beauty that often gets real results. In one example, a complaint letter written to Sir Richard Branson, complaining of the food on his Virgin flight from India to the UK, resulted in the letter writer being invited to be a taste tester for the new recipes under consideration for upcoming flights. The real question is, though, short of an obvious publicity stunt, how do you handle the near-Shakespearean broadsides of over-dramatized dissatisfaction that the resentful and disillusioned, while possessed of a thesaurus and computer, might choose to fire in your direction? Here is one fine example of how to manage it fro... [Read Full Article]


Clinton Insider Gets Commodities Post, Automakers Get $17.4 Billion

Government and Economy Obama Names Clinton Insider to Commodities PostGary Gensler, a former Clinton Treasury official, has been picked by President-elect Obama to regulate the same financial instruments he defended in the nineties, instruments that helped to create the subprime mortgage crisis. Stabilizing the Automotive Industry The text of Treasury Secretary Paulson's statement on stabilizing the automotive industry. President Bush: Automakers to get $17.4BCiting danger to the national economy, the Bush administration came to the resc... [Read Full Article]