Problem Customers, What Can You Do?

You can tell that people are getting fed-up with the airline industry, and the truth is that they have a lot to be fed-up about. Just consider the headlines from today’s news: American Airlines Cancels Flight Due to Hostile Passengers Family With Disabled Children Kicked Off Flight Over Kids Unruly Behavior  These are just from this morning and the day is still young. How about the hours that Jet Blue’s passengers had to endure sitting on the tarmac just feet from the gates? Then there was the man in 1st Class on the British Air flight from New Delhi to London who found that he was seated next to the corpse of a woman who died in Economy and... [Read Full Article]