Ten Things Never to Say to a Customer

  Government, Politics and the Economy Democatic Senators: Climate-Change Legislation Should Be Dropped This Year Four Democratic senators as calling for the Senate to abandon efforts to pass legislation curbing greenhouse-gas emissions this year and concentrate on a narrower bill to require use of renewable energy. Bloomberg.com Management and Operations 10 Things Not to Say to Customers There are great things to say to a customer, and then there are things that will drive that same customer into the arms of the competition. Here are the top 10 things not to say to a customer and what you and your people should say instead.... [Read Full Article]


Leadership: It's Vision, Not Bullying

Government, Politics and the Economy Jobless Claims Rise There was an unexpected jump in first-time unemployment claims even as continuing claims drop. FoxBusiness.com Management and Operations The Most Annoying People to Work With: The Top 13 Irritations Wherever you work, even in your own business, you find people who have turned the merely annoying into high art. Now that art has been classified and here are the top 13 offenders. ManageSmarter.com [Read Full Article]


Poor Sales Leading to Small Business Closures

Government, Politics and the Economy Survey: Poor Sales Lead to Business Closings According to a recent NFIB survey, poor sales are the number-one problem afflicting America's small businesses. Moreover, few small business owners expect consumers to start spending again any time soon. CNNMoney.com Fed to Keep Rates Steady and Slow Bond Purchases The Federal Reserve is holding interest rates steady and intends to "slow the pace" of its emergency bond-buying program. USAToday.com Management and Operations [Read Full Article]


Stay Afloat by Going Green

Government, Politics and the Economy Congress Urged to Raise Debt Limit Treasury Secretary Tim Geithner has saddled Congress with the task—for the second time this year—of quickly increasing the maximum amount of money the federal government can borrow, something increasingly unpopular with the American people. WSJ.com Management and Operations Are Your Employees Ever Really Off? n the age of online social networking, when the goings-on in your business tweeted or written on Facebook walls, the after-hours activities of your employees may count as much as what they're doing "on-the-job." ManageSmar... [Read Full Article]


Obama's Small Business Promises: Kept and Broken

Government, Politics and the Economy Obama: Small Business Promises Kept and Broken President Obama promised to help Main Street where, but has he kept that promise? Here's a look at where he's followed through -- and where he hasn't. CNNMoney.com Survey Suggests Recession to End This Quarter With recent data suggesting that the recession has bottomed-out, the Blue Chip Economic Indicators survey of private economists showed about 90% of the respondents believe the recession will be declared over this quarter. FoxBusiness.com Management and Operations [Read Full Article]


Small Business Jobs Continue to Decline

Government, Politics and the Economy Small Business Job Losses Continue The mass-layoffs in the economy may have slowed, but small companies are still dropping employees to stay afloat. CNNMoney.com SBA's Mills Has the Answers for Small Business SBA chief Karen Mills discusses the challenges facing small business as well as her role in getting struggling companies the help they need. WSJ.com US Unemployment Slows Unemployment slowed last month and the overall un... [Read Full Article]


Small Business Under Obama: Still Struggling

Government, Politics and the Economy Small Business Still Struggling Under Obama's Programs President Obama may have kept some of his promises to small business owners, but the credit crunch continues and it still has far too many small companies trapped in a death spiral. CNNMoney.com Romer: Stimulus Working In a recent speech, Council of Economic Advisers Chair Christina Romer defended the Obama stimulus package and left the door open to a possible second stimulus. FoxBusiness.com Management and Operations [Read Full Article]


How do You Reward Your Salespeople?

Government, Politics and the Economy Geithner: US Unemployment May Peak in 2010 According to Treasury Secretary Timothy Geithner, US unemployment may not peak until the second half of 2010, even though the broader economy shows signs of improvement. Bloomberg.com House Approves Food Safety Overhaul The US House of Representatives has approved the biggest overhaul of food safety laws in decades in the wake of major outbreaks of food-borne disease that has left industries fighting to woo back wary consumers. Bloomberg.com Management and Operations [Read Full Article]