Google employees have been answering some user questions and ideas via YouTube. They cover topics from duplicates to spam, check out the YouTube playlist or see some of the "best of" embedded below.
Our favorite takeaways are how to report duplicate listings (don't delete the listing complete or all instances may get deleted!), using Areas Served to hide your address, and "please do not rank business for wikipedia entry."
How do I merge and/or report duplicate listings?
Home Based Businesses
What do I do if I don't want to publish my business address?
Spam and Rankings
Honestly this is just the best phrased question ever: Ranking a business listing for wikipedia quotation is a disaster & increasing amount of spam. please do not rank business for wikipedia entry. spammer use places name e.g - illford locksmith , to get wikipedia quotation. let make google map better.