Fending Off Empty Holiday Shelves

Government, Politics, and the Economy
No Rebound Yet For Smallest Businesses
Confidence among America’s smallest business owners fell to the lowest level since February, according to the latest Discover-Small Business Watch. BusinessWeek.com

Management and Operations
Disaster Protection: The Need for Small Business Continuity
BusinessKnowHow has reprinted the latest edition (Fall 2009) of Disaster Recovery Journal and the article “The Need for Small Business, Business Continuity” by Mark R. Lupo. BusinessKnowHow.com

Management and Operations
Survey Says Retail Customer Service Stinks
Associates do well telling basic information, but fail to go the extra mile when having to identify and respond to indirect signals. The positive aspect? They can be trained. ManageSmarter.com

Management and Operations
So What's Next?
Sometimes this is the most important question to ask yourself. Entrepreneur.com

Management and Operations
Fending Off Empty Holiday Shelves
With sales slow and credit tight, small merchants are scrambling to stock their shelves for the year's biggest shopping season. CNNmoney.com

Management and Operations
How to Write an Operations Manual
Every business, no matter how small, needs to have standards, and developing your own set of policies and procedures (often called an operations manual) will help your business run more smoothly— especially when you can't be there. WSJ.com

Financial Issues
Greed, Money, And Its Effect On Managing: The Problem With Greed
Just take a look at the economic crash of 2009 and one will see the impact of greed on the economic system. Nowadays it seems enough is not enough. BusinessKnowHow.com

Technology Issues
6 Ways To Create Opportunities on LinkedIn
Life is so unfair. Just because they’re shinier, Twitter and Facebook often scoop up the attention for being social networking powerhouses. And they are! However, if you’re a small business owner, you also need to be paying attention to LinkedIn. SmallBizTrends.com

Technology Issues
Email Newsletter Design Guide
You’ve been collecting customer email addresses for a while, but haven’t quite made the time to design your first customer newsletter. The good news is that it’s not very hard to get started. We’ll walk you through the process of designing your newsletter. BusinessKnowHow.com

Technology Issues
Launch Your Site on Schedule
If you want a website that's both on time and on point, you'll have to plan accordingly. Entrepreneur.com

Health, Benefits, and Labor Issues
Americans Clueless About Paying for Long-Term Care, Report Concludes
Survey respondents think they can rely on Social Security, Medicare and regular health insurance to cover their bills. Workforce.com

Branding, Sales, and Marketing
The Power of Video In Business Marketing
What's the fastest way to capture customer attention? Video. What's a new powerful tool to arm your sales team with to help differentiate you from your competitors? Video. What can you do to reduce turnover, instill fun, and increase loyalty of your workers? Video. ManageSmarter.com

Branding, Sales, and Marketing
How Disney Works to Win Repeat Customers
Owners of retail shops and service businesses can borrow Disney's "secondary-guest" strategy to convince customers to keep returning. BusinessWeek.com