Tips from October 16, 2009
The Small Business tips today discuss training your employees to provide exceptional customer service.
- Every employee is a representative of your business. Give them reasons to respect your brand, business, & customers.
- Go over situations that could arise; get feedback from experienced employees. Show your customers you're ready for anything.
- Employees that know all situations can help customers immediately instead of asking management. Be knowledgeable.
- After an unusual situation occurs, talk to employees about how to handle the situation in case it happens again.
Daily Overview: Proper employee training will give your business an edge on providing exceptional customer service.