Small Biz Tip: Customer Service: Employee Training

Tips from October 16, 2009

The Small Business tips today discuss training your employees to provide exceptional customer service.

  1. Every employee is a representative of your business. Give them reasons to respect your brand, business, & customers.
  2. Go over situations that could arise; get feedback from experienced employees. Show your customers you're ready for anything.
  3. Employees that know all situations can help customers immediately instead of asking management. Be knowledgeable.
  4. After an unusual situation occurs, talk to employees about how to handle the situation in case it happens again. 

Daily Overview: Proper employee training will give your business an edge on providing exceptional customer service.