Tips from October 15, 2009
The Small Business tips today discuss how to go the extra mile.
- Be helpful even if you get nothing out of it. Assist, give advice & (gasp) talk about other businesses.
- Follow through with a customer. Guide them, ask if they have questions, & do all that you can to help.
- Offer something extra. Future coupons, freebies, small samples, or discounts help provide that extra service.
- Make exceptions for the customer if they have problems; offer a discount or rebate offer for future services.
Daily Overview: Doing more than expected gives your business benefits and provides extra customer service.