Tips from November 13, 2009
The Small Business tips today discuss the importance of customer service in your holiday marketing.
- Hire additional help if you know you are going to be busy. Many students are looking for seasonal work; attempt to reach out to them.
- Make sure you've updated your voicemail to include any special holiday hours. Consider adding weekly promotions to the recording!
- Reiterate the importance of great customer service, especially the holidays. SMILE! It's the simplest way to bring cheer and joy to customers.
- Have a holiday meeting with your staff. Go over the holiday promotions and what they'll need to know to help customers more efficiently.
Daily Overview: Boost your customer service during the holidays: hire extra help if you need it, smile a lot and make sure all of your staff is on the same page and are aware of your holiday promotions.