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Factory Direct Floor

1960 Williams St
San Leandro, CA 94577

(510) 895-5133


 

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Business Description:

Factory Direct Floor serves San Leandro, CA and is located in the 94577 ZIP code. carpet & floor coverings, hardwoods.

Flooring Types

Hardwood
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 Reviews

Good

Reviewer: Jenny Jenks | 9/18/2017

5 out of 5 stars
 

I had the best experience ever with your staff. They were also very kind. Everyone associated with your company was outstanding! I have already referred someone to call your company and to ask for Factory Direct Floor.

Look great

Reviewer: elias_fagundes | 8/29/2017

5 out of 5 stars
 

I am the owner of several nice apartment buildings. I had this product installed last November in one of my units, just 7 months ago. It did look great when we first put it in. I was very pleased. However, with the summer sun shining in the kitchen sliding door. Thanks you!

Easy to install

Reviewer: RogerWesley753 | 8/19/2017

5 out of 5 stars
 

I had someone who suggested Factory Direct Floor to me and I went with that suggestion. I purchased some hardwood flooring, and I’m pleased with it. I like the fact that it’s waterproof and that it was easy to install. Plus the cost and quality was well worth it.

It met my expectations

Reviewer: JackWilder632 | 8/11/2017

5 out of 5 stars
 

I recently got a floor for my two bedrooms and we love it. I actually did my entire basement with Factory Direct Floor five years ago that we still love. So, I tried to match the same quality. It met my expectations and I’d recommend Factory Direct Floor.

More decent price

Reviewer: t_bones3 | 8/1/2017

5 out of 5 stars
 

My first time using Factory Direct Floor was a great and very satisfying experience. I purchased the laminated flooring since my wife liked its color, and because it has a more decent price than other brands or colors and it’s affordable for us.

Ease of installation

Reviewer: WilliamBrady014 | 7/20/2017

5 out of 5 stars
 

We got some floors from Factory Direct Floor which my wife preferred over the other brands that we considered. Our bathroom’s all floored now and I like the floors that have some accent features in the center of them. The ease of installation is the best part that I like.

Good quality

Reviewer: GabrielleRose431 | 7/18/2017

5 out of 5 stars
 

I've dealt with Factory Direct Floor some years ago. I recently had laminated floor installed in one of my rental properties, I had other companies in mind, but decided to go with Factory Direct Floor because I know this old company and I know their work has good quality. I had them install the floor in the living rooms, and bedrooms.

Very professional

Reviewer: LaurenMiller08 | 7/11/2017

5 out of 5 stars
 

The young man who came and delivered it did a great job. He was very professional, friendly and he delivered it on time, and nothing was damaged. The whole house is being renovated so we'll know in another week how the floor looks. Overall, it was a fine experience.

Fantastic job

Reviewer: SamuelHeckler987 | 6/22/2017

5 out of 5 stars
 

I'm a very impatient person so when Factory Direct Floor said they can do it in two days, I thought, "Yeah, that's for me.” They did a fantastic job and were very nice and friendly. After I met everybody, I was glad that I did this. I've never had laminate before and this looks pretty.

Very kind and courteous

Reviewer: james.fleming13 | 6/14/2017

5 out of 5 stars
 

Our venture started with looking for the right person for the job. The crew from Factory Direct Floor were very kind and courteous. Moving our items with care, keeping in mind, we had a sleeping infant. With me being a perfectionist I could not believe my eyes! In the short amount of time they were here, they were finished! And it was perfect!

Purchasing was fine

Reviewer: AnnaScott992 | 6/5/2017

5 out of 5 stars
 

I had purchased from Factory Direct Floor before and I like the quality of the work. So we got floor for the entire house, and the purchasing was fine. Overall, I’m satisfied with the craftsmanship, as well as the salesperson that came in and discussed everything with me, and showed me the different types of floors.

Very quick and easy

Reviewer: SheriffHoward101 | 5/18/2017

5 out of 5 stars
 

We had three rooms done in laminate flooring by Factory Direct Floor and it was very quick and easy. The guys that came out to install it were able to finish the job in three hours. They helped us out in moving the furniture that was in there and put stuff right back to where it was at. Thank you guys!

Extremely high quality

Reviewer: bryan.obrien | 5/3/2017

5 out of 5 stars
 

The flooring provided by Factory Direct Floor was of extremely high quality at a more than reasonable price. They were so accommodating and flexible. I called back 3 days later to order floor for the stairs to complete the project. I would highly recommend Factory Direct Floor based on quality, price and customer service.

Floors look fantastic

Reviewer: NatalieSimon49 | 4/24/2017

5 out of 5 stars
 

The installers from Factory Direct Floor arrived nice and early and worked diligently throughout the day to complete my project. They cleaned up after the install and put all my furniture back where I asked them. The floors look fantastic and everything was easy from start to finish. I highly recommend Factory Direct Floor to anyone who values their time.

Enjoyable experience

Reviewer: adolfo_lopez4 | 4/18/2017

5 out of 5 stars
 

I called Factory Direct Floor for an estimate for carpeting in a bedroom. We found the right floor after he explained any questions we had. Their professionalism and small talk about our families made for an enjoyable experience. My floor was installed 24 hours later by two hard working installers and it looks great. Factory Direct Floor is getting my business.

Extremely knowledgeable

Reviewer: LewisThomas975 | 3/29/2017

5 out of 5 stars
 

Need new flooring and saw countless TV commercials. We decided to have Factory Direct Floor. They are extremely knowledgeable about the flooring we asked for. They are extremely thorough, making sure that all areas of the project would be taken into account. That was one of the reasons, among others, we chose this company.

Very concerned

Reviewer: WhitneyGoin111 | 3/27/2017

5 out of 5 stars
 

They were very concerned about what was best for us. They took the time to look around, gave many ideas. We were very pleasantly surprised that they would go far above what we would have expected to do what was best for us. We will certainly use the company again.

Less expensive

Reviewer: JenniferLawrence35 | 3/24/2017

5 out of 5 stars
 

Factory Direct Floor did great. They installed my laminate flooring for a stair bedroom and a kid's bedroom. They were less expensive and have the zero percent financing for 12 months. The laminate flooring has met my expectations. Factory Direct Floor is efficient and they did what they said they would. Both of the rooms were done in one afternoon.

Very knowledgeable

Reviewer: RachelMiner1275 | 2/27/2017

5 out of 5 stars
 

I am thinking that our flooring replacement would be a pretty simple process. But after countless headaches, I reached out to the Factory Direct Floor and they quickly assess the situation. They are very knowledgeable and polite. They talked me through the steps and options and helped guide me through the process. Thank you a Factory Direct Floor.

Great deal

Reviewer: BarryWaterman20 | 2/25/2017

5 out of 5 stars
 

I was very satisfied with my representative from Factory Direct Floor. He was extremely informative, gave us a great deal and explained everything regarding quality and price. Would definitely recommend to a friend. I got to choose from the closeout brands which were very nice and I was happy to be informed that the colors I wanted was available.

Pleasure to deal

Reviewer: HollisMason976 | 2/23/2017

5 out of 5 stars
 

It was a pleasure to deal with a salesman who was motivated to help us find flooring that suited our decor and budget. He was very patient in discussing each type of flooring we expressed a possible interest in. He displayed and described samples at all levels, not simply pushing the highest priced materials since we had told him our budget was limited. He struck the right balance in attitude, assertive but not aggressive.

Professional and knowledgeable

Reviewer: KevinRankin818 | 2/16/2017

5 out of 5 stars
 

I'm not usually someone who has time for reviews, but I felt I had to tell someone about my experience with Factory Direct Floor. My salesperson went above and beyond to answer all my questions. He put my mind at ease about ordering my flooring. He was very professional and knowledgeable about all aspects of the process and in the end I was completely satisfied with my experience.

Very knowledgeable

Reviewer: KathyBates2990 | 2/10/2017

5 out of 5 stars
 

We just bought our home and wanted to replace our carpet with hardwood. A friend recommended Factory Direct Floor. We were so impressed when they came out to our home. They were very knowledgeable about the product and made the buying process really easy. The installation was and it came out beautiful. Thank you Factory Direct Floor.

Very reasonable prices

Reviewer: BlakeClark134 | 1/19/2017

5 out of 5 stars
 

We had Factory Direct Floor install hardwood floors on our second floor and they made the experience a wonderful one. The installation went faster than our expectations and all of the workers were very courteous and knowledgeable. Their price was very reasonable considering. We are thrilled with our new floors and would not hesitate to recommend them.

Floor looks so clean

Reviewer: ChristineWatson312 | 1/10/2017

5 out of 5 stars
 

I am very pleased with the work done on our floors. I especially like that they replaced the one inch boards closest to the floor. It looks so clean. They took the time to help me choose the right stain by sending patches on the floor and staining them so that I could see how it would look. They took care of everything and made the process easy for us. We are very happy with the results.

Took care of everything

Reviewer: LuciaSciarra688 | 1/7/2017

5 out of 5 stars
 

Our hardwood floors are very old and have had years of abuse by kids, dogs, and gunky wax. The Factory Direct Floor professionals made them look brand new and there was no dusty mess left behind. The team took care of everything while we were on vacation and we came home to beautiful floors. They do great work at a reasonable price. I highly recommend them.

Meticulous work

Reviewer: VincentMiller248 | 12/21/2016

5 out of 5 stars
 

We have nothing but good feedback about the Factory Direct Floor. We hired them to install hardwood floors in three of our bedrooms. They do meticulous work, and their prices were fair. They showed up on time, communicated throughout the project. True professionals, we would recommend them to anyone.

Friendly staff

Reviewer: NelsonGardner41 | 12/5/2016

5 out of 5 stars
 

Factory Direct Floor is a pleasurable shopping experience. From the vast, clean and well decorated showroom, to the friendly staff, and significant selection, there is no need to shop elsewhere. We purchased flooring for our basement. If we are in need of other flooring in the future we will be back.

Great work

Reviewer: MarcoSciarra26 | 11/30/2016

5 out of 5 stars
 

Factory Direct Floor is where we always go to get our flooring. As soon as you enter the store you are greeted like family. I had come in to look for flooring in our bedroom. They suggested that we could put wood flooring right over our existing tile. I would have never considered wood flooring, but it looks amazing. Thank you.

Always perfect

Reviewer: AndyGordon10 | 11/22/2016

4 out of 5 stars
 

I’ve to deal with Factory Direct Floor, when it comes to quality, service and personal attention there’s never a disappointment. Over the years, starting with one guy as my representative who was amazing to me during my business years was the best. The quality and installation on time and always perfect has not wavered. I will continue to be loyal to the Factory Direct Floor.

Quality service

Reviewer: Kevin Chung | 11/14/2016

5 out of 5 stars
 

Just wanted to write to you to say how pleased we are, not only with the final product and how great the room looks, but also the quality service we received. The installers got right to work and worked hard. They vacuumed everything up and left our place looking clean. Please thank them again, for a job well done!! Again, very happy customers with Factory Direct Floor!

Great job

Reviewer: Eva Bella | 11/1/2016

4 out of 5 stars
 

I wanted to say thank you to Factory Direct Floors for doing such a great job with our new flooring. The floor looks amazing as well and it feels like a brand new house! The floors are warm and the detail is just what we were looking for. Everyone was so great to work with and I will certainly recommend Factory Direct Floors to anyone who asks!

Extremely professional

Reviewer: Dex18765 | 10/20/2016

4 out of 5 stars
 

We are extremely satisfied with the work that Factory Direct Floor did for us. From our first meeting to the completion of the installation, the team was top notch - extremely professional, the work was performed in a timely manner, and the owners are very personable and answered all of our questions up front. Thanks..

Very happy

Reviewer: Rick Nathanson | 10/1/2016

5 out of 5 stars
 

We were very happy with their service throughout the whole process. They were very committed to ensuring that their trades provided quality in their workmanship, attitude and service. Well done!

The floors were gleaming

Reviewer: DaniellaBrown | 9/30/2016

5 out of 5 stars
 

Factory Direct Floors gave me a reasonable price to recondition the original floors. Their work was completed on time with exceptional care. I was totally surprised at the result! The floors were gleaming and looked as good as new. Saving a ton of money was the best part. I have called on Factory Direct Floors for other projects since and will certainly continue to do so in the future.

Awesome!!

Reviewer: Lahsen Frayma | 9/20/2016

5 out of 5 stars
 

Staff is awesome and helpful as well. I liked my new hardwood flooring! Overall great experience and would come back if we needed floors again. Thank you Factory Direct Floor.

Excellent

Reviewer: Sarah Jones | 9/14/2016

5 out of 5 stars
 

My husband and I just purchased a new house and wanted to match the existing laminate (from living room) to the master and guest bedroom. I came across Factory Direct Floor Store and I am so glad I found them!

Professional

Reviewer: William Cooper | 9/3/2016

5 out of 5 stars
 

They are professional in every possible way. Their knowledgeable staff for choosing the right material makes it easier for you how to choose the right one. Their onetime efficient installation makes it easy for scheduling your time. Their customer care more importantly is one of a kind. Highly recommended...

Very Good

Reviewer: Mattie Ross | 9/2/2016

5 out of 5 stars
 

I have used Factory Direct Floor a few times now, and each and every occasion they surpass my expectation. They are very courteous, patient, I never feel pressured to make a decision quickly. They were even able to find extra materials for discontinued products, which made my repair a breeze instead of a nightmare. I can only speak highly of their selections in their large showroom and the quality or the materials they carry. Highly recommend them to everybody!

Best Quality

Reviewer: Josh Cooley | 8/13/2016

5 out of 5 stars
 

I have very pleasant experience. All of my questions were answered in a timely manner. The material arrived with virtually no damage. I'm very pleased with the way everything looks. I am definitely changed the entire look and feel of the house. My only concern is the transition moldings. They are not the best quality and color was slightly off. Other than that, everything else looks great!

They quickly worked

Reviewer: Hassie Tentler | 7/29/2016

5 out of 5 stars
 

The installation was done by expert professional who addressed our requirements. All worksites were left clean at the end of each day. All materials and installation were provided as promised, on time and on budget. They quickly addressed every question and requests for assistance. Highly recommend Factory Direct Floor.

The job was completed

Reviewer: Jonas Manino | 7/23/2016

5 out of 5 stars
 

We hired Factory Direct Floor to install new laminate flooring in our living/dinig room and 2 bedrooms. We are very happy with their services, the job was completed as promised, and now we have a beautiful new floor. Thank you!

Thank you

Reviewer: EmilKoetje | 7/8/2016

5 out of 5 stars
 

Big thanks to Factory Direct Floor. Incredibly knowledgeable and patient. Helped me find a maple hardwood floor in the color I wanted and worked within my budget. They got the Shiner rep involved as well to help with coordination of picking up the hardwood. Even followed up the next day to ensure everything went according to plan. Thank you!

Highly recommended!

Reviewer: CamelliaPearson | 7/5/2016

4 out of 5 stars
 

After purchasing a condo in our city we decided to replace the current mix of flooring by laminate in the living and dining room as well as in the entrance hall and carpeting in the bedrooms. We visited many suppliers but after visiting Factory Direct Floor and reading very positive reviews we decided to us them. It was clear that the advice we received at the store was by far the most professional and comprehensive of all our visits.

They did the installation

Reviewer: Danae8383 | 6/27/2016

5 out of 5 stars
 

I wanted to use a company in our area and checked the web and found Factory Direct Floor. I did a visit and found the sales person and welcoming. They were very helpful. With this friendly efficient environment I decided right off the bat that I would not shop around if the cost was within our budget. I got the samples I wanted to take home. They did the installation a week and a half later and did an excellent job.

The staff is super fantastic

Reviewer: Selena Mchattie | 6/3/2016

5 out of 5 stars
 

Your one stops floor shop. The staff is super fantastic. They know their stuff and know their products. They were great suggestions and used to be an installer. My wife and I went back 4-5 times and each time they helped us with a smile. Bought my floors, installed them myself and we are extremely happy. Will go back.

Thank you very much

Reviewer: MelidaSadahiro | 5/30/2016

5 out of 5 stars
 

On entering Factory Direct Floor we were greeted with a warm welcome and is very knowledgeable that made us feel very comfortable and welcomed. I would recommend them to anyone who is in the market for new flooring and will use them in the near future. We received our floor on time and in perfect condition. Thank you very much to you and your staff.

The timeline was tight

Reviewer: Faith Glaza | 5/24/2016

5 out of 5 stars
 

I'm an interior designer and sometimes I complete minor renovations to houses/condos which are going to be put on the market. For this particular project the major challenge was to find engineered hardwood flooring to best match with the existing. The timeline was tight and Factory Direct Floor stepped up and found the perfect product that was in-stock and within budget!

Choosing the perfect floor

Reviewer: FallonSannutti | 5/7/2016

5 out of 5 stars
 

I was looking for laminate flooring and we happen to find Factory Direct Floor. They helped and guided me through choosing the perfect floor. Their knowledge and patience were much appreciated. I would highly recommend Factory Direct Floor to anyone looking for flooring options.

Their professionalism

Reviewer: Corey | 4/20/2016

4 out of 5 stars
 

My sales rep was great! They were thorough and diligent. They followed through with commitments. Their professionalism came through each time we corresponded. I never felt rushed when dealing with them, but I did feel there was interested in me as a customer. I do not know the, but feel they is truly an asset to the company.

They were pleasant to work

Reviewer: JulioBabbin | 4/18/2016

5 out of 5 stars
 

I would like to say that I was extremely pleased with the work. All your employees were extremely professional. They were pleasant to work with and nothing was too much for them. I would recommend your firm to my friends and would use you again if I had another project.

I absolutely love my floor

Reviewer: EloySatre | 3/30/2016

5 out of 5 stars
 

I was very skeptical about my flooring. Not being able to actually see the quality of service that I needed over 1500 sq ft of was scary, but right from the start I was in contact with these guys who made the process stress free. I absolutely love my floor and would recommend Factory Direct Floor to anyone looking for great quality flooring and saving money.

There were no surprises

Reviewer: YvonneRobins | 3/24/2016

5 out of 5 stars
 

I wanted to thank Factory Direct Floor for an outstanding of our apartments flooring. The job was completed on time, on budget and with exceptional workmanship. There were no surprises and your skilled craftsmen; they were hard working, friendly and, most impressively, innovative in tackling unexpected problems. You said during our meeting that Factory Direct Floor had simplified and perfected home renovations, and you were right!

Start to finish everything

Reviewer: Shelba | 3/10/2016

5 out of 5 stars
 

The job was done at a good pace, very professional, courteous to the neighbors, and always had a clean job site for when we got home from work. From start to finish everything was up front with no surprises and now we have a spectacular basement and bathroom. All the good things I have heard about Factory Direct Floor are indeed true.

The experience was worry free

Reviewer: Sanford | 3/5/2016

4 out of 5 stars
 

Factory Direct Floor are professionals. Their crew renovated my home and did such a tremendous job, in a very timely manner. The experience was worry free, especially with a first time renovation. I would definitely use Factory Direct Floor again and recommend them to anyone who wants their renovation job done right. A very satisfied customer!

They were super courteous

Reviewer: Josef Yamane | 2/25/2016

5 out of 5 stars
 

As a real estate investor with varying degrees of success and experience with other contractors on smaller renovation projects, I knew the importance of finding a professional, well-organized contractor who was going to be able to handle the scale of our project when it came time to do a full-scale renovation of our own personal residence. Factory Direct Floor and their team were easy to work with, were super courteous and their project manager always showed extreme patience with all of our questions.

The most professional

Reviewer: Emeline Domer | 2/17/2016

5 out of 5 stars
 

We had a Hardwood Flooring in our our that we needed to be fully hardwood and then re-built. The estimator was the most professional estimator we met. The general contractor was terrific, and advised us to buy all our fixtures ahead of time, and how much of everything we needed. I recommend this Factory Direct Floor.

Crew for the great job

Reviewer: Lourdes B | 2/15/2016

5 out of 5 stars
 

Please thank Factory Direct Floor and crew for the great job on updating our 2 bathrooms hardwood flooring. I has been 2 months now and when people are visiting we are getting good comments. This was our first attempt at any renovations and it was a good experience for us. Any issues that did come up, as with any older house, were quickly and resolved to our satisfaction, even on the weekend. We do not hesitate in recommending Factory Direct Floor to our family and friends.

The workmanship was excellent

Reviewer: NgaHerbein | 1/26/2016

5 out of 5 stars
 

We have used the Factory Direct Floor previously for home bamboo flooring and had no hesitation contracting them for our basement, The workmanship was excellent, The project finished on time and on budget as quoted, the team could not do enough to to address our needs and alleviate any concerns one experiences through an major renovation like ours. I would highly recommend the Factory Direct Floor to all my friends and will use them again at our cottage in the future.

They did a fantastic job!

Reviewer: Lavette | 1/8/2016

4 out of 5 stars
 

I loved the quality of work performed by Factory Direct Floor. The quotation for services was easy to understand and was followed to a T. The installer assigned to our project was Jerry. They did a fantastic job! They were meticulous, thorough and also had some additional ideas to help make our bathroom look great! I love our new bathroom! Thanks Factory Direct Floor!

We were very impressed

Reviewer: Claribel | 1/5/2016

5 out of 5 stars
 

My wife and I contracted Factory Direct Floor to renovate the upstairs of our house (floors and bathrooms) that we just purchased. We were very impressed by the professionalism that showed, as well as the quality of the work done by their team. They were even able to work around a delay caused by our floor supplier, and provided the extra "touches" we requested during the job at no extra cost. We're both extremely happy with our new house and have already recommended Factory Direct Floor to friends who are looking to renovate.

They were very meticulous

Reviewer: T. Arndell | 12/28/2015

5 out of 5 stars
 

We recently decided to have our two bathrooms renovated and we engaged Factory Direct Floor People. They did the work for us and they have done an outstanding job, were very friendly, very clean and always punctual. The work on both bathrooms was completed ahead of schedule. They were very meticulous and would not stop until everything was perfect. We would recommend Factory Direct Floor to anyone planning on a bathroom renovation.

They were punctual & neat

Reviewer: LaurenaWelby | 12/5/2015

5 out of 5 stars
 

We called Factory Direct Floor for some basement work on a Monday. They responded immediately. We had a price by Tuesday! Many other companies still have not even called me back. The work went off perfectly. They were punctual, neat, and we are thrilled with the workmanship. We are absolutely thrilled with the basement and with the comfort and knowledge that we have found renovators for life!

The job was complete

Reviewer: Jolene Derderian | 11/26/2015

5 out of 5 stars
 

We needed to build new bathroom flooring in our home. Having heard the Factory Direct Floor, and having had a bad experienced with another reno. They would offer quality work and good customer service. After an estimate, work began on a previously agreed upon date. Their workers worked all day, every day (excluding weekends and holidays) until the job was complete. They came to our house every day during construction. There were no problems or any unresolved issues that required further visits. We highly recommend the Factory Direct Floor.

We are very happy with the end result

Reviewer: Geralyn | 11/23/2015

4 out of 5 stars
 

We had our master en-suite bathroom renovated by the team at the Factory Direct Floor. The quality of the work done andd crew was top notch. They communicated options and issues clearly and quickly and in the end the bathroom looks great. They were able to complete the job in just over a week. We are very happy with the end result and would not hesitate to use the Factory Direct floor for our next reno.

Great pride in their work.

Reviewer: T. Swanger | 11/16/2015

5 out of 5 stars
 

They were terrific to deal with. Estimate given was very accurate and firm. They were easy to deal with and incredibly reliable. Factory Direct Floor work was impeccable and takes great pride in their work. Any requests or changes were made immediately and without a lot of hassle. I really needed a job to be "taken care of" and it was. I would highly recommend Factory Direct Floor.

I was very happy

Reviewer: Edward Raybould | 11/14/2015

5 out of 5 stars
 

We did a full main floor renovation and new kitchen, Factory Direct Floor was very available via phone and email, and was quick to respond to my many questions. The quality of workmanship was uniformly good, and any issues were resolved quickly. We did not stay in the house for the reno, which I would advise! I was very happy with the results, and the fact that the work was complete in line with the original estimate.

They arrived on time

Reviewer: Raylene | 11/5/2015

5 out of 5 stars
 

I sent out 5 requests for a quote and out of all the replies Factory Direct Floor was the only one who showed concern for my job, as small as it was. They arrived on time, did great work and finished ahead of schedule. All that for a very reasonable price. You can't ask for more in a professional. I will have no trouble recommending them to others.

They completed the job

Reviewer: Nelle Alvino | 10/13/2015

4 out of 5 stars
 

My 7yr old condo had basic builders bamboo floors; poor quality, frayed and uneven. They were able to work around my schedule and provided advice as well as a very reasonably priced option. I have pets and they took this into consideration for wear and cleaning. They completed the job in a few hours and it looks incredible, the colour, style and overlook of my condo looks considerably better.

The flooring looks fabulous

Reviewer: Alec Hoofard | 9/23/2015

5 out of 5 stars
 

We needed new bamboo floor our stairs and Factory Direct Floor was one of many companies we contacted to get quotes. They turned out to be the one that gave us a good price and at the same time provided many good suggestions for how to prep the stairs to ensure a quality install. For example, due to their suggestions almost all the squeaks were eliminated. The stairs are straight, but the steps are not even width, so this was by no means a straightforward job. However, they did an exceptional job and the flooring looks fabulous.

They explained clearly

Reviewer: Wava | 9/21/2015

5 out of 5 stars
 

They came in to fix bamboo flooring in our floor, left by our builders, and they were super friendly and professional and efficient. Not only did they take care of the one ripple for which their gave their initial estimate, but they also took care of 3 other trouble spots they noticed, all for their original quote. They explained clearly what their were doing, and is highly knowledgeable- an expert in the field. I would call Factory Direct Floor again and absolutely recommend them to anyone. Thanks Factory Direct Floor!

I strongly recommend

Reviewer: EmaAssalone | 9/12/2015

4 out of 5 stars
 

I would recommend and trust to do a great repair and installation job, I have referred Factory Direct floor for many of my clients and never let me down. Factory Direct floor and their team ALWAYS do fantastic job at a very reasonable price. I strongly recommend Factory Direct floor for all floors Repairs and installation job. They really know their stuff.

Loyal and responsive to their customers

Reviewer: KumSirko | 8/25/2015

5 out of 5 stars
 

As new homeowners they were came to install bamboo flooring for us. They truly a pleasant experience and the work done was absolutely perfect. I came to fully appreciate how one-of-a-kind this company is. When we suffered water damage to a floor in the house, They came immediately to help us with their usual perfectionist standards. This guy is the real deal - hardworking, genuine and priced very fairly. They will never leave you hanging, and is loyal and responsive to Their customers even long after the job is complete

They arrived on time

Reviewer: SherieGawrych | 8/20/2015

5 out of 5 stars
 

Factory Direct floor was professional and capable, the two things we look for in a contractor. We needed to have our floor stretched in order to remove a few buckles due to water damage. They walked us through the quote and gave us a quick history of floor and flooring care. They arrived on time and exceeded our expectations. I would gladly recommend them to a friend and will contact them once we are ready to purchase new laminate floors.

Wonderful job

Reviewer: ACocks | 8/7/2015

5 out of 5 stars
 

Although there was a confusion on the scheduled time from the Factory Direct Floor team as to when our services were to begin, when the guys did come to do the work they were very efficient, and did a wonderful job. Also they were very polite and apologetic for the time confusion and they adjusted the quoted price accordingly due to time discrepancy and any inconvenience that occurred. We were very pleased with the result and will definitely call Factory Direct Floor again for any future flooring services we may require.

They were very competent

Reviewer: Shawna | 8/6/2015

5 out of 5 stars
 

We called in Factory Direct Floor after our general contractor said he couldn't work with our original carpet installers (personality conflict). Factory Direct Floor quality work. Once the guys came in, they were quick and careful. I would have liked it if they would have removed the rest of the unused materials though, After two years, we have no issues with the flooring install, no threads loose or edges coming up. Factory Direct Floor may be very opinionated and moody, but they were very competent.

Thank you so much

Reviewer: Rheba | 7/20/2015

5 out of 5 stars
 

Professional. Personable. Excellent workmanship. Customer Service second to none. I came across Factory Direct Floors. They bamboo floors throughout the top floor bedrooms and staircase. Flawless work done. I was happy with everything. Your professionalism and courtesy far exceeded my expectations. Thank you so much and it’s great to see someone like yourself doing so well at something you love. Thanks!

They did a very fine and tidy job

Reviewer: Polly Joshlin | 7/8/2015

5 out of 5 stars
 

My second flooring needed re-stretching. E-mail Factory Direct Floor with rough dimenions of rooms. Got prompt response by e-mail giving an estimate. They also offered a site visit which confirmed the price; with detail breakdowns of cost involving furniture moving. Confirmed date of work and crew showed up on time. The crew of two did a very fine and tidy job. They also explained how the flooring was installed improperly in the first place. I will not hesitate to recommend Factory Direct Floor.

It looks like new!

Reviewer: T.Deardon | 6/20/2015

4 out of 5 stars
 

Our two cats destroyed the Floor at the entrance of our bedroom in about a one inch section. The Harwood floor was new and we didn't want to replace the whole thing. We called Factory Direct Floor and they gave us a very detailed and accurate quote, were on time for the appointment, and were very professional and friendly. They managed to completely repair our floor in less than half an hour and it looks like new! We'll be using their company for any work in the future and certainly will be recommending them to friends!

They were very hones

Reviewer: Carri AH | 6/19/2015

5 out of 5 stars
 

My bedroom floor was starting to get some fairly large bumps in them so I did a little research on the Internet. Factory Direct Floor came up and they had some good reviews on google. I called them and they came by the next day to give me a quote. They were very honest about the results we could expect. I went ahead and booked them for the job without getting any other estimates. A few days later the work was completed quickly and efficiently. We are very happy with the result and the customer service.

AWESOME job guys

Reviewer: R Ricci | 6/12/2015

5 out of 5 stars
 

My wife and I were looking to refresh our living/dining area floos. After a search of the internet my son found Factory Direct Floor. After my call to the company, they came to the apartment samples in hand, answered all our questions, gave us a great deal, and were very professional. Their installer came out a few days later, did a perfect job, all mess cleaned up and old floor removed. AWESOME job guys, we would highly recommend Factory Direct Floor.

Extremely professional

Reviewer: Romona B | 6/11/2015

5 out of 5 stars
 

We had to replace laminate Flooring in a temporary office space FAST so we could get moved in within a few days. They answered our email within a few hours and were able to meet us to provide a quote on a Friday afternoon. By Monday we had it installed and were ready to go. Two weeks later - we had to move to a more permanent location, and once again called for a fast quote and installation. Factory Direct Floor - on two counts - was fast, extremely professional, flexible and willing to give us the best option for our needs. Highly recommended.

I was a satisfied customer

Reviewer: Bryanna Willock | 6/8/2015

5 out of 5 stars
 

Needed to replace old floors in a town house. The work included two staircases. Factory Direct Floor and their crew were very professional and meticulous in workmanship. Very happy with the outcome. I was impressed by the effort their put into making sure that I was a satisfied customer. They were very reasonable expectations and exceeded them. The crew was fantastic and they did a great job. Will certainly recommend them to others.

Their installers are excellent

Reviewer: AntoineSlone | 5/26/2015

5 out of 5 stars
 

We chose Factory Direct Floor for the first time. We are so happy we have chosen them and would definitely use them again for future projects. They were very professional and honest. They gave us an honest opinion and guided us in our choice for a Bamboo floor that best fits our needs and budget. Their installers are excellent and perfectionists! Always made sure they did a quality job. Thank you!

Done on time

Reviewer: JacksonLabre | 5/22/2015

5 out of 5 stars
 

After comparing a number of flooring installers, we contacted Factory Direct Floors based on excellent reviews on homestars.com. They came on time on the appointment date and provided us a number of options for installation of tiles in our basement. The price quoted was reasonable and done on time and their also performed inspection during the installation work to ensure that everything was alright. We would certainly recommend this company

Showed up on time

Reviewer: SuRyon | 5/14/2015

5 out of 5 stars
 

Last year I had a flood in my boat and the flooring was ruined. I searched on flooring companies that did boat installations and Factory Direct Floor was one of the very few that I found. The floors were installed last weekend and I couldn't be more delighted - it looks wonderful. Their installation staff couldn't have been more friendly and helpful. They delivered what they promised, showed up on time and did a great clean up job. I'd highly recommend Factory Direct Floor whether you are looking to install in a boat or a home.

Their advice help my planning

Reviewer: OpalTselee | 5/11/2015

5 out of 5 stars
 

After reading this site's reviews, we decided to hire Factory Direct Floor to repair our basement carpet. The installer did a fabulous job. They were pleasant and professional. They took the time and did a quality job. From our first contact to job completion, We appreciate Factory Direct Floor extra effort in a pre-visit when we were not sure as to how much of the furniture had to be moved for the repair. Their advice help my planning and save my back! There were no surprises! Great and excellent customer service! Thank you for giving our basement back

The repair was seamless

Reviewer: KrystynaRathmell | 5/6/2015

5 out of 5 stars
 

We hired Factory Direct Floor to replace the carpet on 2 floors (incl. 28 stairs) of our house before we put it up for sale. It was a tight timeline, as we had other trades doing work. They did excellent work and finished ahead of schedule. I was very pleased and think the result contributed to the quick sale of our home. A few weeks later, just before closing the sale, our cat damaged the new carpet in one of the closets, so I called Factory Direct Floor to see if it could be repaired. The repair was seamless, done in about an hour, for a very reasonable fee. I would certainly recommend them!

The installation went seamlessly

Reviewer: KarylErnandez | 4/28/2015

5 out of 5 stars
 

I would like to commend the professionalism and attention to detail. They came twice to my home to share carpet samples. In fact they ordered samples especially for me, explained the advantages of Factory Direct Floors and ensured the installation went seamlessly. I would highly recommend Factory Direct Floors and Factory Direct Floors to anyone who values quality workmanship.

The installation went great

Reviewer: ArthurPickford | 4/20/2015

5 out of 5 stars
 

We wanted to get carpet in our basement to cover the cement floor. After searching the internet for someone to do the job, we went with Factory Direct Floors based on all the positive reviews. We were not disappointed. They came out to our places multiple times to help us with choosing the right carpet and gave us all of the information we needed. They also always available for whenever we had questions. The installation went great and very fast (3 hours). I have no problem recommending Factory Direct Floors to anyone. We'll be back should we need any other carpet services.

They were fast and efficient

Reviewer: JonathanRuffner | 4/16/2015

5 out of 5 stars
 

I reached out to Factory Direct Floor after seeing the reviews on Homestars and was not disappointed. They set up an appointment within 2 days of my call and was at our house to measure up and recommend carpet options to my wife and I. They really took the time to advise us. Within 2 weeks we had team into install and Al came right on time to do the work. They were fast, efficient, clean, friendly and courteous. We could not be happier with the final result or the service from beginning to end. Thank you. We would highly recommend Factory Direct Floor.

Overall we were very happy with the service

Reviewer: YaekoRaynolds | 4/15/2015

5 out of 5 stars
 

Factory Direct Floor and their team did a great job on our carpet installation. We were in a rush to get new carpet on our stairs before listing our house. Factory Direct Floor was super responsive and helpful in our consultation and helped us pick the right carpet. Our installer, Al, was courteous and worked quickly. Overall we were very happy with the service and our new carpet. Would recommend this company.

I am happy with the result

Reviewer: SoledadAvon | 4/11/2015

5 out of 5 stars
 

I was looking for a Carpet Installer to replaced our worn out floor carpet. I've searched over the internet and Factory Direct Floor stood out. Factory Direct Floor was reasonable about their price, honest, and professional. The workmanship was also impeccable. I am happy with the result of having Factory Direct Floor installed our new floor carpet.

Excellent customer service

Reviewer: MaribelDanza | 4/9/2015

5 out of 5 stars
 

Great service, prompt call back, quick appointment scheduling. Good work, done as they said it would be. Nice follow up, excellent customer service. I had ripped up some basement carpet to let it dry after some rain water leaked in through the foundation. So reinstalling it wasn't a big job, which means I paid a little more than I wanted to spend for a small job. However, I couldn't have done the work myself and have it look as good as they made it look. They charged me their minimum service call charge, which I can understand.

They did a beautiful job

Reviewer: LisaFitzsimmons | 4/2/2015

5 out of 5 stars
 

100% recommend. I had been wanting to replace the carpet runner on our stairs for the last 2 years and just couldn't bring myself to "deal" with it. Finally, one night I resolved to do something about it, checked out homestars, saw the great reviews for Factory Direct Floor, sent a message and called me immediately. They were in our home with samples shortly thereafter and the next thing I knew the carpet was replaced and I am thrilled. Our staircase is quite tricky - both fully wrapped steps as well as a runner sections with landings and turns. They did a beautiful job. Effortless on my part!

Surprised by its quality

Reviewer: TressieReinken | 3/14/2015

5 out of 5 stars
 

I found Factory Direct Floor from an ad in the Yellow Pages and could not be happier with the flooring that they provided me. I was completing a renovation on a project and needed to get hardwood floor that would match the existing hardwood flooring. Since it was an older building this was not such an easy task. After talking to several other companies I finally spoke with Factory Direct Floor and they were able to get me the flooring I required at a much lower price than their competitors. Within a couple days of ordering, I got my flooring and was pleasantly surprised by its quality.

knowledgeable

Reviewer: ElbaKoonce | 3/13/2015

5 out of 5 stars
 

As an Interior Decorator of high-end condominiums, I am very pleased with the workmanship & service I received for a large condo renovation at the Palace Pier. Factory Direct Floor are very professional and knowledgeable. Their staff was courteous & respected the Condominium's Rules & Regulations with ease. Concerns were addressed immediately and my clients are thrilled with the end results. I will continue to enlist the services of Factory Direct Floor for future projects.

Great place

Reviewer: JovitaWynkoop | 3/7/2015

5 out of 5 stars
 

We purchased a 3,600 sf condo which had old style parquet flooring and three bedrooms with carpeting on cement. Factory Direct Floor sanded the parquet and tinted it to perfectly match the Espresso engineered flooring we had chosen for the bedrooms. We couldn't have been happier with the look. In addition, we had a small A/C leak on the newly stained parquet and the repair they did is invisible. Would not hesitate to recommend them.

The price was very reasonable

Reviewer: LigiaBrog | 2/19/2015

5 out of 5 stars
 

We hired Factory Direct Floor after a great deal of online research and visiting showrooms to meet with representatives of different companies. The work to be done included resanding of existing hardwood, installing and sanding new hardwood, and installing carpeting. We decided on Factory Direct Floor and are very pleased with the decision. The service was excellent. The work was very good. The price was very reasonable. What more could we ask for? Thanks Factory Direct Floor.

The floor looks great

Reviewer: KelsiEssepian | 2/18/2015

5 out of 5 stars
 

We are very pleased with the new flooring installed in our home. We wanted to thank personally... Factory Direct floor and their team for a superb job done. They were very helpful, detailed oriented and a very professional person to deal with. The floor looks great and done just right within my budget. I will definitely recommend Factory Direct floor to anyone who needs flooring upgrades in their home. Thanks Factory Direct floor.

Their price was competitive

Reviewer: DetraTetro | 2/2/2015

5 out of 5 stars
 

The Factory Direct Floor team was professional and courteous throughout the process. Their price was competitive, the installers were respectful of our home, hard workers, proud of their work and client-focused. They even offered to move some larger pieces of furniture back to avoid me having to drag them over the carpet. Would definitely use again.

Their reasonable prices

Reviewer: MicaHenjes | 1/30/2015

5 out of 5 stars
 

The owners are very friendly and knowledgeable. The installers showed up on time, work hard and completed the 400 ft.² project exactly when they said it would be done. There was an issue with a tricky transition between new and old floors that didn't work out the first time, but the firm returned without delay and fixed it to my satisfaction. Their reasonable prices, pleasant demeanor and quality workmanship are a winning combination. If you are shopping around for a flooring company you should put Alliance Floor Source at the top of your list

I am very pleased with my experience

Reviewer: LeonEwings | 1/28/2015

5 out of 5 stars
 

I was very pleased with my experience with Factory Direct Floor. The sales reps were very kind, considerate and accommodating. They even allowed me to take samples home and picked them up from me as I didn’t have a car to return them! When it came time to installation, the job was very well done with impeccable detail and professionalism. They did not rush the job nor or skip out on any detail. My installation took an extra day as they did not want to rush any of it, which I was happy with. Prices were reasonable and overall I am very pleased with my experience with Factory Direct Floor!

The installers were very courteous

Reviewer: NishaUlses | 1/27/2015

5 out of 5 stars
 

We have decided to have Factory Direct Floor install new carpeting in our basement. We had a great experience with them from the first moment on when we visited their large showroom. They have a great selection of products and they are very customer service oriented. Everything was done on time as promised. The installers were very courteous and cleaned up after themselves. I would highly recommend them to all my friends and family.

We're doing the basement next year

Reviewer: ChanelleMuta | 1/23/2015

5 out of 5 stars
 

Factory Direct Floor vastly exceeded our expectations. With 1970s hardwood, we were thinking of replacing, the floors were in good shape and they recommended a simple refinishing job at a third the price. We put carpet on the stairs and just those two jobs have added thousands to the value of the home. Thanks, Factory Direct Floor! We're doing the basement next year.

They are professional, knowledgeable

Reviewer: OnitaVansteenberg | 1/13/2015

5 out of 5 stars
 

We had a hard time picking our flooring and a harder time finding a company to install. We were lucky and we found Factory Direct Floor. They are professional, knowledgeable and accommodating. The condo we live in is not exactly 'trade' friendly, and they bent over backwards to work around their restrictions. They came out personally at the end to check the work. I will hire them again when we do our next round of renos next year.

Will recommend them to any of my friends and family

Reviewer: DickKister | 1/8/2015

5 out of 5 stars
 

I purchased a fixer upper condo which neede to have all of the old carpet and tile removed. Aftr finding product I liked, I chose Factory Direct Floor based on their customer reviews. I wasn't disappointed - they were professional and completed my project on time and with no complaints about the condo restrictions on working hours etc. They also responded to fix some boards which were less than perfect. Overall, I have been very happy with my floor and will recommend them to any of my friends and family.

I am loving the results

Reviewer: OliverHidinger | 12/29/2014

5 out of 5 stars
 

I found out about Factory Direct Floor, so it only seemed appropriate to leave my own review. From the inspection to shopping for materials to the actual installation, Factory Direct Floor made the process as easy as possible. Very friendly service and great interaction with customers. Even got a couple freebies here and there. So far I am loving the results - I would recommend Factory Direct Floor across the board.

I appreciated that honesty

Reviewer: KirstieBreyer | 12/25/2014

5 out of 5 stars
 

They great work Factory Direct Floor team had done for us. We did not hesitate to go back and ask them to do it all again and more! They are fantastic to deal with, and quick to resolve any issues you may have. When we first had our floors done by Factory Direct Floor, They had the opportunity to say we needed all new flooring rather than a simple refurbishing.. I appreciated that honesty. Courteous, fun to do business with, and extremely knowledgeable, they are the best in the city.

The worksite was left in excellent shape

Reviewer: MargarettBalliew | 12/23/2014

5 out of 5 stars
 

Factory Direct Floor installed new commercial carpet in our California office to maintain a professional appearance. The carpet installation had to be worked around our business hours. Factory Direct Floor was very acommodating. They showed us a great selection of samples for our perusal and made the choice very easy. The project was completed as scheduled on time without any disturbance to our routine. The worksite was left in excellent shape. We would recommend them to anybody who needs installed new flooring in California including carpet.

They were also incredibly kind

Reviewer: RomeliaPongkhamsing | 12/17/2014

5 out of 5 stars
 

I bought my floors at Factory Direct Floor and had a flooring guy unaffiliated with Factory Direct Floor install the floors. The floors were done terribly! I contacted Factory Direct Floor and they assisted me in finding a reputable individual to fix the floors. The person they recommended did a fantastic job! They were also incredibly kind and helpful when I called to ask MANY questions throughout my renovation. I would very much recommend working with/buying from Factory Direct Floor.

Their team provided us

Reviewer: RosamariaBiasi | 12/10/2014

5 out of 5 stars
 

After visiting about 5 different hardwood/flooring stores, my wife and I finally felt comfort and at ease with the level of servicing, comfort and knowledge Factory Direct Floor and their team provided us. By being open and honest with what they could offer and what we could expect, the hardwood job is now ticked off our list.

Will go back

Reviewer: IsiahTuzzolo | 12/5/2014

5 out of 5 stars
 

Your one stop floor shop. The staff is super fantastic. They both know their stuff and know their products. They were great suggestions and used to be an installer. My wife and I went back 4-5 times and each time they helped us with a smile. Bought my floors, installed them myself and we are extremely happy. Will go back.

They were great

Reviewer: BlakeCeladon | 12/2/2014

5 out of 5 stars
 

I am very happy with them. I called Factory Direct Floor after reading their good reviews. Set up a very easy in house appointment (After Work) to pick out Wood from samples. They were great, set up installation 2 days later(on time). Will use them again for sure. Thanks for a great job. Saved money over other company.

They did a fantastic job

Reviewer: HortenseTietz | 11/20/2014

5 out of 5 stars
 

Factory Direct Floor was always available for my calls, and the quote was very reasonable. The finishing team arrived on time and completed the job to my satisfaction. They did a fantastic job matching the color to my existing hardwoods. I will definitely use them again when I need to refinish the rest of my floors.

I definitely plan on using them

Reviewer: SheraSwithenbank | 11/6/2014

5 out of 5 stars
 

They gave the floors a deep sanding and completely removed the grooves. Thanks to Factory Direct flooring, our oak floors look like new, and they match perfectly the other floors which were sanded and finished on site. The work crew was on time, had a great attitude and they were very focused on doing a good job. I definitely plan on using Factory Direct Floor service in the future!

They were honest

Reviewer: YurikoEe | 11/6/2014

5 out of 5 stars
 

We went with this company based on other recommended and glad that we did!! Factory Direct Floor and their crew were great....reliable, dependable, and did a great job on my kitchen tiles. They were honest w/ their comments on what would/would not work best in the kitchen. Referring this company to my friends/neighbors....they is truly professional and top notch!

Very hard workers

Reviewer: TracyAyotte | 11/5/2014

5 out of 5 stars
 

We saw the reviews on them and gave them a call for an estimate for refinishing old floors in a small ranch rental house. Floor was water stained, had two three inch holes and water damage near the door. They made repairs, sanded, stained, poly. Floors look great. Good advice and patience helping choose the stain color and topcoat finish. No dust! Great clean up. Very hard workers that want the customer pleased. Worked with our difficult schedule. Recommend them highly.

Thanks for a great job!

Reviewer: FainaSandoval | 11/1/2014

5 out of 5 stars
 

Factory Direct Floor and their team were clean, professional, on time and fairly priced. These guys were a pleasure to do business with a genuine smile that was a nice bonus! Thanks for a great job!

A most wonderful experience

Reviewer: IkeMontesa | 10/31/2014

5 out of 5 stars
 

A most wonderful experience with Factory Direct Floor. The company is well represented from their field workers up to ownership. My husband contracted them to finish our basement with tile floors we were so happy with the floors I decide to do my 3 bathrooms in tile. The result is spectacular! Wow describes it best. We did experience one hick up along the way, They added some extras beyond our expectations as far the transitions to mach the color of tile. Thanks for the hard work and my beautiful floors.

Very pleased

Reviewer: KaseySwartzbaugh | 10/17/2014

5 out of 5 stars
 

Recently had a house fire and was not satisfied with the contractors hired for the flooring project. We contacted Factory Direct Floor and what a difference. Price was competitive - but even more so - what a professional group - showed up when they said they would and completed work in record time. Very pleased and will definitely use again!

They were great to work

Reviewer: LouisaClothier | 10/8/2014

5 out of 5 stars
 

They were absolutely wonderful. They did a great job with the floors and were prompt courteous and extremely detail oriented. They were great to work with and they were proactive in addressing problems and coming up with creative solutions.

The completed work looks amazing

Reviewer: CatherinaBrodhead | 9/25/2014

5 out of 5 stars
 

Factory Direct Floor delivered with quality work, a completive bid, and friendly service. They (who completed the estimate), answered all of my questions and came up with inexpensive solutions for a couple of problem areas that other contractors simply glossed over. I opted for a water-based finish (less toxic) and a rosewood stain. The completed work looks amazing and really refreshes the entire house! I highly recommend them (And I already have given out their number to a couple of co-workers!).

I would hire them again

Reviewer: PeyterMaykis | 9/24/2014

5 out of 5 stars
 

Factory Direct Floor installed tile in our home and it is absolutely fabulous! We are so thrilled. They charged a very reasonable price. The workers did beautiful work, were very clean and respectful, and on time. The quality of the workmanship was excellent. We had absolutely no complaints. I would hire them again and they are the best price around!

Really look great

Reviewer: BessTorsney | 9/23/2014

5 out of 5 stars
 

I would highly recommend Factory Direct Floor. The owner followed through with everything to install wood flooring and travertine tiles on floors and fireplace. I am very pleased with the professional installation and the professional installers. The floors, baseboards and tile really look great.

Affordable and competitive

Reviewer: JackieTerrence | 9/17/2014

5 out of 5 stars
 

Factory Direct Floor are the most outstanding, professional, and detail oriented people I have come to know in quite a while. My hardwood floors were expertly installed skillfully handled and looks exquisite. Pricing is very affordable and competitive. This is a sure bet. If you have any doubts about who to hire for your flooring, you can be assured you can't lose with them.

I would highly recommend them

Reviewer: VinsonBerlin | 9/15/2014

5 out of 5 stars
 

Factory Direct Floor and crew are great! They did an excellent job on our wood tile flooring and baseboards! They showed up on time everyday and cleaned up before they left each day. I would highly recommend them and we will be using them for any of our future flooring needs!

They are so friendly you feel like family

Reviewer: FeleciaGrippo | 9/12/2014

5 out of 5 stars
 

Factory Direct Floor is the absolute best flooring Service surrounding area. The store has a great selection of all flooring products. The total team goes beyond your expectations to satisfy your needs, and they are so friendly you feel like family. I highly recommend Factory Direct Floor to everyone. This is the best store and the very best people you will find. Contact me for any additional information.

Wow, Fantastic

Reviewer: SiwardSantoro | 9/2/2014

5 out of 5 stars
 

Wow, they were really impressed & sounded so good to be true until I applied myself. These guys, u r most definitely best on market & will recommend you to all. Ur products r beautiful & of very high quality too. So impressed. When is your next sales so I buy more.

The prices compare very favorably

Reviewer: AldenKostoris | 8/27/2014

5 out of 5 stars
 

I ordered three samples, and they arrived very quickly, and were of good quality, and large enough samples to make a reasoned choice. The prices compare very favorably with those on other sites, so I will probably place an order, once we have found a suitable fitter to do the job.

I would be very happy to recommend

Reviewer: ChangSchuetze | 8/16/2014

5 out of 5 stars
 

A very fast efferent and effective service. Clearly the whole procedure was laid out by experts as is the service. I would be very happy to recommend this service to all.

Thanks!

Reviewer: EboneeRenard | 8/11/2014

5 out of 5 stars
 

I ordered a free sample, which arrived quickly. I was delighted as this helped me greatly. The flooring is of a high quality and we will be ordering from you in the near future. Thanks.

Good

Reviewer: ZacheryDafonseca | 8/6/2014

5 out of 5 stars
 

I'm totally happy with all aspects of the experience this is the second floor we have purchased, goes to prove that if you receive good customer service then they do indeed come back.

Very impressed

Reviewer: RaineChiozzi | 7/26/2014

5 out of 5 stars
 

However, we were kept fully informed by Factory Direct Floor and delivery was scheduled very next day. Very impressed with whole customer experience.Thanks for making it so easy Factory Direct Flooring!!!!

We will certainly be using the service again

Reviewer: ReamonnHolgate | 7/23/2014

5 out of 5 stars
 

We purchased through the Factory direct floor shop. The advice and expertise afforded us by was excellent. Delivery came on the day we asked for. We will certainly be using the service again and would definitely recommend to our friends and family.

Very impressed

Reviewer: ClaretaCohn | 7/9/2014

5 out of 5 stars
 

Ordered three free samples of laminate flooring which arrived very promptly, very well packaged AND free delivery! What more could you ask? Many other companies charge for samples and you have to pay delivery. Very impressed.

Order came very quickly

Reviewer: LinoelSnapper | 7/3/2014

5 out of 5 stars
 

Ordered sample flooring. Order came very quickly. Sizes could be slightly bigger for larger grain/detailed laminate?? Other than that very pleased. Would recommend and will be ordering from you in w couple of months when room is skimmed.

Very fast

Reviewer: ChericeCurtisTaylor | 6/25/2014

5 out of 5 stars
 

There wasn't any particular area for improvement as delivery was very fast and products were as described, but I have noticed other websites offer FREE samples., I have already recommended you to friends

Impressed with customer

Reviewer: SyreetaMehdizadeh | 6/20/2014

5 out of 5 stars
 

Impressed with customer service & pricing. I will be including you on future tenant improvement work tenders. They Cleaned up after them completely. They was great and did an awesome job.

Thank you so much

Reviewer: JoetteVeloz | 6/18/2014

5 out of 5 stars
 

Was most educational, thank you so much, helped greatly.Easy read...very informative. Just the info I was looking for.Well explained and highly informative.Very straightforward and helpful! Thanks!!

It is very impressive.

Reviewer: ClintonBuglione | 6/16/2014

5 out of 5 stars
 

The website is very user friendly and it is very easy to order free samples. I will be placing an order shortly based on price quality and responsiveness of the company. It is very impressive.

I would rate you at a 5.

Reviewer: LoriannKarella | 6/2/2014

5 out of 5 stars
 

Flooring came and was packed very well. Keep up the good work. I will be buying from you in future. I would rate you at a 5. Thanks Factory Direct Floor!

I was very impressed

Reviewer: LannyGatta | 5/23/2014

5 out of 5 stars
 

They were very large order and were very helpful. I was very impressed with the quality of a very large order. Shipping was on time and they were on their way, Factory Direct Floor made the process simple and encouraging. Purchasing this beautiful product through Factory Direct floor was one of the best decisions I've made. I would definitely do it again. A quality product with a competitive price.

I was thrilled at how quickly

Reviewer: SuRyon | 5/21/2014

5 out of 5 stars
 

The representative who called to schedule was friendly, thorough and professional. They made me feel comfortable that I would be taken care of and there would be no worries. I was thrilled at how quickly. They came the very next day and without a change.

I am pleased with them

Reviewer: ShellaDragula | 5/20/2014

5 out of 5 stars
 

I am pleased with the product and the customer service from Factory Direct Floor. Arrived earlier than planned/promised. Very pleased that delivery date was moved forward. Have recommended to several people already.

I was very impressed

Reviewer: CristiFones | 5/14/2014

5 out of 5 stars
 

I was very impressed with the product overall and the price. My Salesman was awesome. Service was great as was the price my floor looks wonderful. Have already recommended you to friends.

Wonderful customer service

Reviewer: ConcettaFarquer | 5/6/2014

5 out of 5 stars
 

Wonderful customer service. Very helpful. Quick to provide information, return calls, etc. Arrived earlier than planned/promised. Very pleased that delivery date was moved forward. Have recommended to several people already.

They were extremely responsive

Reviewer: GracieLarry | 5/5/2014

5 out of 5 stars
 

Our sales rep was great to work with. They were extremely responsive. The quality is great, and the look is superb. The freight company was very friendly and helpful. Our order was very heavy. The driver was very patient while we worked through a very difficult unloading process. My experience was excellent. I will be using Factory Direct Floor again!

Thanks for a great product!

Reviewer: BonitaBeaule | 4/22/2014

5 out of 5 stars
 

My representative was very professional and a huge help in getting us the product we were hoping for. Also, we very much appreciated the free samples offered. We ordered all five and fell in love with one we were expecting to use only for comparison purposes. We've already passed our free samples on to our next door neighbors and let them know they can order five of their own. Thanks for a great product!

was very impressed with his experience

Reviewer: SenaidaPangborn | 4/21/2014

5 out of 5 stars
 

I already mentioned my Factory Direct floor experience to a few people as well as my contractor, whom again, was very impressed with his experience. I definitely have nothing negative to say about Factory Direct Floor, and I think I covered my positive thoughts in the above comments. Again, I'll mention my positive experience with my sales representative.

Awesome experience!

Reviewer: ThresaCohick | 4/7/2014

5 out of 5 stars
 

Awesome experience! Quality unmatched at a great price. Customer Service is great! Loved being able to receive samples for free and fast.very happy with everything. Everything was great. Love my new floor. Thank you!

Thank you for coming

Reviewer: DenyseChatagnier | 4/4/2014

5 out of 5 stars
 

Thank you for coming to service my kitchen and eating area so promptly. I was very impressed with all of your staff who came and did a beautiful job.The floors are just beautiful! What a difference - thanks to you and your people.

I am already having recommended it

Reviewer: GenevieCompston | 4/2/2014

5 out of 5 stars
 

I am already having recommended it. I'll be back when we are ready to do another room for sure. Only thing which did not go right was the sample was sent to the warehouse where I was picking up the order instead of my home as it was suppose to. Not a big deal since we had already got samples prior to our order.

I liked it so much

Reviewer: RufinaWalt | 3/25/2014

5 out of 5 stars
 

I helped a friend install flooring from Factory Direct Floor. I liked it so much I went and ordered some for myself.I am really happy with the product! Thanks!

I love the look of the laminate!

Reviewer: BrigidCanaday | 3/18/2014

5 out of 5 stars
 

Product was shipped faster than expected and there was absolutely no damage! Floors have yet to be installed, but I love the look of the laminate and can't wait until they are in which won't be for another month or so. Will definitely buy from Factory Direct Floor again!

Good prices

Reviewer: KelleyBrea | 3/10/2014

5 out of 5 stars
 

Good prices, great customer service and quality products. I would definitely work with Factory Direct Floor again. The prices were very competitive, customer service was excellent and the product looks beautiful. It is difficult to know what to do in tight areas, closets, doorways etc...

My contact was very helpful

Reviewer: KieshaBighorse | 2/28/2014

5 out of 5 stars
 

I had a very positive experience so far. I will be happy to recommend and also, will buy more flooring for the rest of the house in the next few months. My contact was very helpful. Also, I was unable to find tiger wood laminate in my local building supply stores. I was very pleased with the quality and beauty of Lamton's tiger wood laminate that I found at Factory Direct Floor.

It looks great!

Reviewer: RobertRandal | 2/25/2014

5 out of 5 stars
 

The sales rep was awesome and super helpful. I have been looking for flooring for a while and Factory Direct Floor hasn't been anything but amazing. Thanks so much. The floor has not been installed yet but from the looks of it, it looks great!

My floor is unique and beautiful!

Reviewer: TemikaSprvill | 2/19/2014

5 out of 5 stars
 

I couldn't be happier with my purchase and was thrilled when they said it would be here in 3 days and it was. Every step of the way the service was friendly and extremely efficient. I picked flooring that is exclusive to Factory Direct Floor and am so happy I did. My floor is unique and beautiful.

I love my new floors!

Reviewer: MalenaRondell | 2/17/2014

5 out of 5 stars
 

I love my new floors! I put them in a large living room area and two bedrooms. They wear like iron with two little grandchildren playing on them with all kinds of toys and my children's dogs running all over them. The ordering process was easy and the delivery came off without a hitch. The installer said the product was exceptional. I would highly recommend Factory Direct Floor!

They were responsive!

Reviewer: larry_welman67 | 2/12/2014

5 out of 5 stars
 

My sales rep made this process so easy. They were responsive and answered all my questions completely. This was a great experience and if someone I know needs flooring, I will definitely tell them about factory Direct Floor.

I will work with Factory Direct Floor in future

Reviewer: larry_welman66 | 1/27/2014

5 out of 5 stars
 

I hired Factory Direct floor refinish my hardwood floor and install new flooring in one room. They did a very good quality job. The new flooring matches old flooring and the refinishing job was done professionally. What I like the most about these people is that they showed up both times the same day I was promised and get the job done/cleaned up the place.
I highly recommend them and I will work with Factory Direct Floor in future.

The product is beautiful

Reviewer: KrystleHawthrone | 1/20/2014

5 out of 5 stars
 

My sales rep was excellent during the purchasing process. The product is beautiful and an excellent value. All sales people were friendly and courteous and easy to work with. Thanks Factory Direct Floor.

I'll definitely be back again

Reviewer: vetter.erzta | 1/15/2014

5 out of 5 stars
 

I have already recommended Factory Direct Floor to several other contractors. They were great pricing and awesome quality Product and service couldn't be better. I'll definitely be back again.

I love the floors

Reviewer: margeaux_bsguze | 12/26/2013

5 out of 5 stars
 

Everything was good in that I love the floors. Thanks for all your help and thanks too for delivery of the sealer and tile to our door. You went above and beyond with service. Thanks Factory Direct Floor.

I will use them again

Reviewer: zminnaminnie_fv | 12/25/2013

5 out of 5 stars
 

I was delighted with the results. The floors and stairs look great and the patches matched perfectly. Great care was taken so that no damage was done to the recently refinished baseboard molding and stair balusters. The work was done promptly and professionally with minimal (there's always some) dust and disruption. I highly recommend Factory Direct Floors and will use them again.

They really went the extra mile

Reviewer: albertina_yyuznu | 12/19/2013

5 out of 5 stars
 

The gentlemen that came and did my floors were the nicest people and worked from the time they got here to the time they were finished. They cleaned all their mess and moved all my furniture and placed it back in the spots that I wanted it. As long as you have people like them that are so caring of others your company will go a long way. I would certainly recommend your company to others. Today in this world that's what we need, kind, caring, and understanding people like your workers were. They really went the extra mile. Thanks Factory Direct Floor.

The staff was so helpful and friendly

Reviewer: jwaxman.7 | 12/12/2013

5 out of 5 stars
 

A coworker recommended Factory Direct Floor and I'm so glad that they did fantastic job! The staff was so helpful and friendly. They were so easy to work with and very accommodating from the moment I walked in the door. We remodeled our farmhouse floor and we are very pleased with the service here. We had such a great experience; we are planning to have wood floors installed next! They are great! I would definitely recommend Factory Direct Floor!

I have perfect hardwood floors

Reviewer: yliade.632 | 11/29/2013

5 out of 5 stars
 

When my floors needed remodeling, I had entertained the thought of doing it myself but it proved to be too much work. A friend recommended Factory Direct Floor and the guys they sent over to carry out the project was very cooperative. They were friendly and adhered to all the necessary safety rules. What is more, the end result was perfect. Now am glad I choose to use Factory Direct Floor as I have perfect hardwood floors.

Tremendous customer service!

Reviewer: quigly_nau | 11/26/2013

5 out of 5 stars
 

We've just put everything back in place after having our floor finished today. I can't tell you emphatically enough how impressed we are by the finished product and your company's tremendous customer service! The guys doing the install were great and paid lots of attention to detail which we really appreciate. The arrangements you guys made for us and the calls to check on how things were going was just fantastic.

I will continue to use them

Reviewer: zcuellar_4 | 11/18/2013

5 out of 5 stars
 

Our floors were completed two years ago and they still look remarkable! Factory Direct Floor was incredibly professional and completed our floors in a very timely manner. Their staff was knowledgeable, attentive to detail, and personable. Since then I have used them again for some residential flooring and that too was done flawlessly. I will continue to use them and I will also continue to refer Factory Direct Floor to anyone that needs work done.

These guys are awesome

Reviewer: KareyArchilla | 11/6/2013

5 out of 5 stars
 

I am not sure how it will be when installed, these flooring guys are very professional and I have heard very good comments about them, but I am hopeful that they will be as excellent as they seems.

Excellent Customer Service

Reviewer: TamarBrend750 | 11/4/2013

5 out of 5 stars
 

Excellent customer service. They were easy to deal with and very efficient.
Completely satisfied with their work of refinishing my 100-year old hardwood floor. There was a lots of work to be done so i will definitely call them in the future.

These guys do great work.

Reviewer: eiprizer.514 | 10/30/2013

5 out of 5 stars
 

These guys do great work. We accidentally used another company once (long story, the guy's name was but he worked at another hardwood floor place) and their work was not nearly as good. We used in our old place to refinish some stairs. We used hardwood in our new house to put in a floor to match our existing 100 year old floor. They did a great job.

They did awesome work

Reviewer: xghsbryant_568 | 10/21/2013

5 out of 5 stars
 

Factory Direct floors worked with me on a large refinishing project. They helped me with design and was able to patch so skillfully that no one would ever guess how much damage was in these rooms. I am ready to put a new hardwood floor in my kitchen bedroom and I am trusting them to do another beautiful job at a competitive price.

They did a great job

Reviewer: xulhlauterbach.726 | 10/10/2013

5 out of 5 stars
 

They are very creative craftsmen who pays great attention to detail as well as the finished product. Although the wood needed to match the existing floors was expensive and hard to find, overall final cost was significantly lower than all the other bids I received. They were consistently punctual and kept me informed of timelines throughout the entire process. They worked hard to ensure I understood each step and was happy with the product as the work progressed. The job was completed on time and the results were excellent! I highly recommend Factory Direct Floor. They deliver exceptional value and service built on outstanding work and personal integrity.

Their flooring was excellent

Reviewer: gabbi.zbd | 10/4/2013

5 out of 5 stars
 

I just wanted to say thanks to Factory Direct floor for helping us with selecting our hardwood floor and providing the professional advice and they discount to make it all happen. So far, every guest who has set foot in our townhouse has complimented on the floor and it is the first thing they notice. We've been living at the townhouse for almost 3 weeks now and the hardwood floor provides us the most joy and satisfaction every time we're in the living room. We hope to have the opportunity to refer future clients to you and feel free to use my as a testimonial

Would recommend this company

Reviewer: ioastrix.e | 9/27/2013

5 out of 5 stars
 

I went out and got estimates from other flooring companies. Factory Direct Floor was so low I was at first afraid to use them. However, I decided to go with them. My house looks brand new again and they came to make sure the project was going well. I am so please with Factory Direct Floor, would recommend this company to anyone.

Quality is very good

Reviewer: grande_papdje | 9/25/2013

5 out of 5 stars
 

Here is the exact flooring you are asking about. If you look at the planks, the quality is very, very good. I used 300sqft for my master bedroom and every box was straight and no defects. It will dent like any floor but the finish and production quality is excellent. I recommend Factory Direct Floor to my relatives and friends.

Superior workmanship

Reviewer: Alisia Hollinghead | 9/17/2013

5 out of 5 stars
 

Factory Direct Floor crew performs superior workmanship, takes pride in their work and has a genuine interest in pleasing the customer. I have used them for my kitchen floors and they did a great job.

The team did a great job

Reviewer: Tawnya Milord | 9/4/2013

5 out of 5 stars
 

The team did a great job installing the floor and we found the price to be reasonable. They were great about following up with us on the final finishing touches. The job was done fast and we were very happy with the result.

We are very satisfied customers

Reviewer: Wynell Nuckolls | 8/28/2013

5 out of 5 stars
 

The floor is spectacular and I couldn't be happier. They were so courteous, prompt, professional and left my home so clean. They were wonderful and do incredible work. We are very satisfied customers

Awesome company

Reviewer: KarinaSabad | 8/19/2013

5 out of 5 stars
 

Very happy with my flooring by Factory Direct Floor! Excellent quality with an excellent price! The staff was very great installed floors very neatly and quickly. I've already recommended them to several people. Awesome company we will use them again.

Their scheduling was prompt and accurate

Reviewer: John Beasley | 8/15/2013

5 out of 5 stars
 

What a pleasure it was to work with Factory Direct Floor during our bathroom renovations. Their scheduling was prompt and accurate. They were always reliable, flexible and talented. The floors look beautiful! We would highly recommend them and look forward doing our house flooring with them in the future. Many Thanks!

It was a pleasurable experience

Reviewer: Bob Barker | 8/13/2013

5 out of 5 stars
 

It was a pleasurable experience and the floors look beautiful. Your companies professionalism is a breath of fresh air, the workmanship is perfection and always service with a smile! Thanks to everyone. We look forward to future business with Factory Direct Floor.

Excellent service and excellent installation

Reviewer: Frank Capra | 8/12/2013

5 out of 5 stars
 

Excellent service and excellent installation by Factory Direct Floor team (who went above and beyond for us). Thank you. I love the new hardwood. I will highly recommend you to anyone contemplating new flooring.

Floor looks wonderful

Reviewer: aiden.gee89 | 8/6/2013

5 out of 5 stars
 

We did flooring of our two rooms with Factory Direct Floor. Their guys were great came on time and did the job on time. Very Impressed. Floor looks wonderful. Great experience overall.

Friendly and helpful

Reviewer: SternbergCurry888 | 7/23/2013

5 out of 5 stars
 

It has been a pleasure working with Factory Direct Floor. Friendly and helpful. Fast and on-time. Already recommended to my parents for their spring home improvement project. They exceeded my expectations in every way - from the excellent quality of the materials to the excellent quality of customer service.

We are very pleased with their work

Reviewer: BillTerry | 7/16/2013

5 out of 5 stars
 

We are very pleased with the workmanship of Factory Direct Floor. The floors in our kitchen look beautiful! We experienced very little dust. The crew working on the floors were professional and pleasant to work with

We are very pleased

Reviewer: DamianLewis | 7/11/2013

5 out of 5 stars
 

We are very pleased with the quality of the work of Factory Direct Floor team. Also, everyone always showed up on time, and cleaned up after the work was done. Very professional. Thanks again for a job well done

They are professional guys

Reviewer: DuhonBowden734 | 7/4/2013

5 out of 5 stars
 

They were on time for walk through and installation. They were very professional, friendly, and their attention to detail was great. I couldn't have asked for better service. It shows when someone has pride in their work. I definitely recommend Factory Direct Floor.

They are amazing

Reviewer: BleauGeissler544 | 6/28/2013

5 out of 5 stars
 

Factory Direct Floor and their crew were just top notch! They were Courteous, Professional and Honest. Its hard to come by this kind of service. I was coming off a horrible experience with another flooring company that left my floor improperly sealed and left it damaged. They came, made the process easy, helped me move all my furniture with car and finished the job on time and did an incredible job with the floors. So these guys get 5 stars from me!

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