Unfortunately I was not pleased with the customer service I received. I was originally quoted for services at $1,700 when I provided the specifics of rebuilding my 45re transmission(I even told you that the torque converter would need to be replaced). They had the vehicle for 4 business days and once each day I contacted you for an update. I felt as if my attempts to receive information were treated as a burden to them even though I was paying for their services. I was not told anything other than “We’ll call you when it’s done”. On the final day I was told that I could retrieve my vehicle and the cost would be $2,385(almost $700 more than the estimate).
Looking at the receipt, I cannot justify this large of a discrepancy. Any time additional labor or parts are going to accrue on the owner’s part, said owner should be contacted. I suspect that the only reason they offered a $1,700 estimate is because I informed them of the 3yr/100k warranty I was offered from Red’s Transmissions which they couldn’t offer.
The combination of poor customer service, lack of communication and $700 discrepancy in price for services(without attempting to notify me) leads me to wonder how many other people have been put in my situation. I personally am going to file a complaint with BBB as well as having an investigation started for Price Gauging