Laughed at me on the Day of my Mothers Funeral!
I ordered a funeral piece via Enchanted florists website. I noticed the disclaimer on the bottom that said "Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement," I explained to the woman on the phone that it was very important that the flowers be of Victorian colors as that is what my mother loved and that is why I chose that particular piece so if substitutions needed to be made it was ok as long as the colors were Victorian. She said "Ok I am glad you told me that"
Our service was being held on Sunday at 4pm and she explained that they were not open on Sundays but would deliver my item on Saturday and it would be the last delivery of the day to insure that the flowers didn't die. Well she showed up at 9:30 am. I was very confused as my arrangement wasn't supposed to be delivered until the end of the day and she then said they closed at noon on Saturdays. No one ever disclosed that to me upon ordering. However just went along with it hoping the flowers would stay fresh until the next evening (keep in mind these are mounted flowers not the type in a vase with water)
She handed me the delivery slip to sign without showing me the item first. Before I signed it I asked to see it, so she took me to her car and pulled it out. The item was NOT what I ordered. The flowers were Red and Dark Purple. Not Victorian but more reminiscent of the elderly womens group called The Red Hat Society. I explained to her I wanted Victorian colors and she said that she was the one that took my order and remembered me saying that, and would take the item back and have it fixed and delivered later that day.
Twenty minutes later I get a call from the shop asking why I refused delivery. I told her that it wasn't the Victorian colors that I ordered she said "Explain what Victorian colors are" If she didn't know then shouldn't she have asked before making the order? She told me that they couldn't do another delivery to my house that day, and I asked if I could come pick it up later as it would be hard to get an arrangement the day before the services especially with all my other responsibilities that go along with coordinating a funeral. She said they wouldn't be able to do it that I should just take the one they made. So I told her I wanted a refund. Then she Literally started LAUGHING at me. I told her I wasn't paying $188.00 for something I didn't order and how dare she LAUGH AT ME WHEN MY MOTHER JUST DIED. She said that the "situation has gotten out of hand and I don't know what to do" I said "you need to refund my money" She stared laughing again and sarcastically said "Ok then, Bye" and hung up abruptly.

I was going through a difficult time as it was with my mothers passing, I didn't need the florist insulting me.
Then she called back and left a message apologizing and saying she herself was mourning too. Well if she lost someone as well wouldn't she know how hurt I already was and try to help accommodate me not LAUGH AT ME. My credit card was refunded.
This experience made a difficult time even harder than it was. I see that they disputed the last negative comment that was left for them, I'd like to say that all of the above is 100% true and I will never go back to them nor would I recommend them to anyone. Especially someone who doesn't want to be laughed at when their loved ones pass away.