Best Heating & Cooling LLC

 

15354 Bowfin Blvd Brook Park, OH 44142
(440) 238-4625

Best Heating & Cooling LLC Reviews

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Their name reflects their company by joe.kanta on 7/15/2018

5 out of 5 stars
 

I have been dealing with Best for around 30 years and will continue for another 30 years if needed. Don is a straight shooter and has not steered me wrong - ever.
My most recent experience has been with my air conditioner. It went out on July 11th and so I was in dire need of finding a replacement. I got a couple of estimates and an installation time frame that was not to my liking. Best (Don) not only steered me in the right direction of not buying the wrong air conditioner, but also got it installed the day after. It was installed on Saturday, July 14th.
I have never been disappointed with their knowledge of the business or their service.

Excellent Customer Service by tdg11 on 6/30/2018

5 out of 5 stars
 

Matt has been to my house twice to fix my A/C unit. Both times he was very professional and courteous. He replaced the blower in my unit but then we realized a week or so later that the unit needed more coolant too. He was quick to do the repairs and left nothing behind. I recommend this company, and particularly Matt, to fix your HVAC unit. He did a great job!

Very Deceptive by Concerned Customer on 5/31/2018

1 out of 5 stars
 

The owner Don and his employees are very good at making you believe you need services you actually do not need, and prey on the "local business" desire. They will claim all types of issues to your equipment, and if you do choose to use them for repairs they will blame any faults on the manufacture, or really anyone/anything, except for them not being knowledgeable at their profession. While they advertise care for the customer this could not be further from the truth once you realize they are trying to scam you. They make assessments and use jargon to try and confuse the customer, similar to how people think a shady mechanic speaks (I am not saying all mechanics do but this should make sense). At which point they become rude or totally ignore your intelligent questions in regard to why you need a product/service. If I am asked a question by a customer I answer it professionally and in a way to help the customer as they are not subject matter experts in the field as I am, this does not occur with Best Heating & Cooling, LLC. They will attempt to con you until you catch on. When you do they begin to ignore you or call you derogatory names.

excellent service with a smile by emanzalone411 on 12/26/2017

5 out of 5 stars
 

Woke up to no heat on chritmas of all days. Our phine call was retured within 3 minutes and a repairman was at our home within 2 hours. The repair was made and our Christmasdinner went on as planned. Very impressed. Will be using them for service again!!