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For especially poor reviews, repetitions can follow up with all these customers and prevent possible churn. They can emphasize specific pain points and craft personalized answers geared to certain problems. This makes your client service team appear more invested in your customers' targets, which leads to fewer negative testimonials and enhanced customer retention.

Customer reviews are pieces of feedback given to your business based on a customer's experience with the company. These reviews can be private or public and are collected by either the company or third-party inspection websites. By obtaining and analyzing customer reviews, businesses can measure customer satisfaction and improve their client relationships.