by Boston on 6/10/2021
5 stars out ofby Ademir on 4/22/2021
5 stars out ofby Ademir on 4/22/2021
5 stars out ofby Tina004 on 10/12/2020
5 stars out ofby Tina004 on 10/12/2020
5 stars out ofby Friduman on 6/20/2021
5 stars out ofNot going back. by Michael D on 3/31/2011 via Insider Pages
My car was supposed to be ready in 2 hours so I went shopping at Kenwood Towne Center a few blocks away. 4 hours later I tried calling to check on my car, could not get a live human on the phone. After 15 minutes of listening to ringing…
Just plain bad customer service by MLDavis on 3/30/2011 via Citysearch
I was told my car would be finished in under 2 hours when I dropped it off. I walked over the mall and shopped for over 4 and then tried to call to check on car. No one (living) ever picked up the phone so after 15 minutes of listening to…
Great Service! by Charles T on 12/18/2010 via Insider Pages
I went in for some routine maintenance (oil change, tires checked etc) and mentioned a few problems I was having with my car not starting easily and getting much worse mileage than it used to. Jason was very helpful, spent time checking…
Excellent experience by RobertEvans on 12/17/2010 via Citysearch
I've been going to Pep Boys for 2 years with both family cars, very pleased with the way they care for my vehicles and the prices. Jason was especially friendly and very helpful on my last visit, and took extra time to explain what was…
Not going back. by Andrew S on 8/12/2010 via Insider Pages
My car's air conditioning was not working. At Pep Boys, for a $50 charge, I was told my compressor was bad and would not hold any new freon. They wanted to charge us $800 for a new compressor. We got a second opinion at a different shop.…
previous customer by LyZ t on 4/25/2010 via Insider Pages
Needed a rotor installed on my '96 Honda.\r I was experiencing vibration on acceleration; suspected a warped rotor.\r \r Sat with my daughter in our other car (nearby) while they worked.\r Work was budgeted for 1.9 hours . . . Bob took two…
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