Ripoff by bbftx on 11/14/2011 via Citysearch
No "service charge" offset by outrageously high quotes for parts you don't need. I needed a simple $10 gasket replaced, and they said the all the toilet tank mechanicals needed to be replaced for $300. Seriously? What a bunch of jerks.

Million Dollar Plumber...not for everyone!! by paloa on 2/25/2009 via Citysearch
Not recommended.. I have used their service & like many people say there are not set prices..Well it is called up front pricing or level pricing.and they have a book ! I had called Ben Franklin out & first they tell me if I want a 3 hour…

not recommended by eric0jun on 10/13/2008 via Citysearch
I was new in Austin and Benjamin Frankin, Austin is the first plumbing service I used. Basically, there are three issues: (1) When I was told the estimation is free, it is just kind of cheating. When the estimation was done, I was told…

Good service if you know how to play their game. by BTSinAustin on 8/20/2008 via Citysearch
When you call and are told there is a fee for an estimate tell them forget it, they will then wave the fee.\r When you get the estimate tell them again to forget it and a call will be made for a lower price.\r \r Other than having to play…

Be prepared to pay for an estimate... by eastside13 on 3/22/2008 via Citysearch
I haven't had a lot of experience with plumbers, so I checked around for places with good reputations before having someone in our home. The Ben Franklin rep who came out to give us an estimate was very friendly and professional. That…

World Class... by John H on 1/11/2008 via Insider Pages
I cant say enough about these guys. I had a sewer line that was 40 years old and needed a liner. They came on time 50 miles from their offices, gave me a direct quote on the phone and in person, and worked 8 hours straight cleaning the…

Great work, good service, VERY expensive! by dirtywest on 12/20/2007 via Citysearch
Let me first start by saying that Benjamin Franklin Plumbing did an excellent job on my toilets and sinks. The plumber came out on a Saturday and (when I had to go return two toilets) offered to hang around while I ran to the plumbing…

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