Bad quality and bad service by Guest G. on 10/7/2017 via Judy's Book
Just don't go there unless you can fix defective items. You actually can find better quality items online now for a lower price. They don't stand behind their product and you can read over and over it is the consumers fault for whatever…

Horrible Management by Guest G. on 4/19/2014 via Judy's Book
We bought 5 unfinished doors from Ugly Duck - wife didn't like them - tried to returned them, still wrapped in plastic, I even loaded them out of the warehouse, they charged a 20% restocking fee. Asked to speak to management, they were…

Jen gives great service by Guest G. on 1/5/2012 via Judy's Book
We bought 23 knotty alder doors plus trim. Jen was very helpful and even talked us into smaller trim(which was the right decision) She also came out to our house to verify the measurements and number of doors needed. The doors are…

MONEY 1ST, Customer Satisfaction NONE, by Guest G. on 12/12/2011 via Judy's Book
Good: Good price for what I thought I was buying but did not get.. Bad: No Customer satisifaction. Service is slow rude, nasty and you get insulted.. Improvements: New ownership. Other: Greed comes before the customer..

Custom size door by Shelley P. on 8/17/2011 via Judy's Book
I needed a 34 in exterior door. After calling several other places I was told it was a “custom size” and it would need to be ordered. It would take at least 10 business days to get. I called Ugly Duck and they said they could help me…

love the duck! by roxanne s. on 4/18/2010 via Judy's Book
if you live in spokane you can expect to find every sort of person ..working or not. even if they hire meth addicts .alchoholics. or what have you.. at least these people are willing to work and this small business is willing to hire w\out…

my experience by Guest G. on 3/26/2010 via Judy's Book
John the owner enthusiastically showed us some incredibly exotic looking entry doors that seemed reasonably priced. I just wished we could afford them right now. The warehouse had a huge and lovely selection. I would rate my experience at…

Ugly Duck is ... by penny g on 7/21/2009 via Insider Pages
They employ meth addicts like PENNY GRAHAM!!! If you shop at this liquidation store you will be supporting Spokane's meth problem!!! Know where you are shopping! There are other places to purchase doors!!!

horrible.... everything by Guest G. on 6/23/2009 via Judy's Book
The salesman I dealt with smelled like booze and acted very.. disinterested in my business. It took MONTHS to get my order in and when it arrived I was not notified, I had to call in 2 weeks later to find out it had been waiting. When I…

Kitchen Cabinets by Guest G. on 1/28/2009 via Judy's Book
BEWARE WITH IN STOCK KITCHEN CABINETS WE JUST LOST $600. Nancy is a liar she will do anything to get the money from you and give you bad broken cracked scratched and chipped stuff. You can call me I'll tell you more.

horrible service by shannon r. on 11/19/2007 via Judy's Book
Penny Gram was very inconsiderate and rude to me when I asked her for help locating an item. She spoke down to me and implied that I was stupid as if I did not know what I was talking about! I believe she was on drugs at the time. I am…

not exaclty what we were looking for by Beezer >. on 6/27/2006 via Judy's Book
The Ugly Duck is always advertising great prices and great products. When we filed for the permit to do our home addition, it became public record and we started getting flyers and ads from local building companies, The Ugly Duck was one…

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