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Top Local Cities: Cleveland, Fairview Park, Olmsted Falls, Westlake
Dry Cleaner, Leather Cleaning Service, Clothing Alteration Service
Dry Cleaning Service in North Olmstead, OH will clean your suits, dress shirts, ties, dress clothes, wedding clothing and more!Also leather cleaning and clothing alterations are available.
Dry Cleaning, Leather Cleaning, Drapery Cleaning, Wedding Clothes Cleaning, Stain Removal From Clothes, Spot Removal From Clothes, Drapery Cleaning, Curtain Cleaner
Mon 7:00 AM to 7:00 PMTue 7:00 AM to 7:00 PMWed 7:00 AM to 7:00 PMThu 7:00 AM to 7:00 PMFri 7:00 AM to 7:00 PMSat 8:00 AM to 6:00 PMSun Closed
American Express, ATM/Debit, Discover, Mastercard, Visa, Cash
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Reviewer: leonjustus1 | 10/31/2014
I have been going to Pat's cleaners now for some time, yes I have had some issues with the way my pants were done. However the corrections were made without hesitation and of course no charge as well. The manager Mary also takes care of any problems that I may have. But my comment has to do with the girls that work in the evening. They are the nicest young ladies! Keisey and Rachelle, and Nicky you are the best. They really help me out every time I come in. They are very respectful, pleasant, and when they see me pulling up they have my clothes ready for me before I walk in. These girls always greet me with a smile, Jerome these girls make your store a pleasant one for me and that is why I keep coming back. Thanks Keisey Rachelle and Nicky you guys should be recommended for a job well done you have my support. THANK YOU!
Reviewer: GoEarth | 9/30/2014
I have been coming here for sometime, and have always been pleased. I find they try very hard with stains, and they've never been rude to me. I guess it's just human nature to only write a review when you are upset. I'm writing a review because I just found out they have gone green. They just got brand new equipment for exactly that purpose. I'm very happy about that.
Reviewer: shokrisy | 9/6/2013
I live in North Olmsted and I use to come here for dry cleaning for 2 reasons; 1. convenient location & 2. because I usually have coupons that I get in the mail. Although every time I have used them it has NEVER been a smooth experience. I swear they are always trying to hustle you, and you are always WRONG!. The coupons have to be presented before the service is done, not when you pay them for the job. And you pay for the job when the service is done. One time I paid for the job before the service, did not keep the receipt, and when I went to pick them up they said that I never paid for the job. Oh,and that it is impossible that I did because they never charge the customer or except payment before the job!!! Oh man, this was at least an hr argument, that involved the owner. Finally the pretentious owner reluctantly agreed that I didnt have to pay for the service twice (but never admitted that they messed up.. again). I thought that this was an isolated event and by chance I had a bad experience. My assumption was proven incorrect with my next experience, when I wanted to use a 20% off coupon on a large order. I found out then that all coupons have to be presented before the service is down.. at drop off.. and not at pick up when you pay for the service.. so counter intuitive.. they do it on purpose just to hustle every penny out of you.. Be smart. Drive the extra mile to the other dry cleaner..
Reviewer: dibrook | 6/11/2013
After years of trying different dry cleaners in the area, I found this one -- and I love it! I have been going here for over 4 years now and have yet to have one issue. Unlike others that I've tried, where I have lost clothes and they don't even try to find them! Most places don't even do the cleaning where you drop off your clothes! This Pats cleaners is independently owned and not affiliated with the others (lucky for them!) They offer coupons regularly and if you read the coupon you'd see it says to present coupon with your order. I was just looking up their hours and came upon these reviews and saw the unfavorable one and HAD to put in my opinion, since I've had nothing but good experiences here! Faithful customerWestlake, OH
Reviewer: Rbancwby1975 | 3/22/2013
Mary and Jerome, how do you live with yourselves putting out the quality you do and making people actually pay for it? Mary, your rude, nasty, and could careless about anything but the customer. They have no clue what quality is only quantity. If you want a professional dry cleaner who will treat your clothes with care and press them right, DO NOT COME HERE PLEASE! These crooks need shutdown because they are a disgrace to the business!
Reviewer: CHRISTYLYNN0366 | 11/27/2012
If you're looking for a place that does a great job on your clothes and has great customer service, don't come here. After dropping off my clothes off and asking if I should pay while dropping off or picking up because I had a coupon, the girl (I can't bring myself to call her a young lady) who was working the counter told me it didn't matter. (She also explained to me that it was her first day.) When I came back to pick up my dry cleaning, she told me they didn't accept coupons at pickup. "It's not our policy." And promptly took my credit card and ran it. I put my clothes in the car and came back in to speak with a manager, but upon entering, heard the employees calling me vulgar names and discussing why I was so upset about a "stupid" coupon. (I had dropped off 2 winter coats because I had a 25% off.) I asked for the manager's number (she was not present, or available at the other location) and called her the next morning. If you go looking for a customer service resolution from a manager, be prepared to not only explain yourself, but to defend yourself against the over exaggerated stories of the 16 year-old employees. I was accused of yelling, being rude, and making the interaction so unpleasant as to leave an employee "shaking from her encounter with me." I was more appalled by the reaction of the manager (Mary) and her need to defend her employees than to resolve the situation. I would say that I should keep audio recording of my next encounter to keep the story straight, but I won't be going back. Not to the Avon location, or any other location of Pat's Cleaners- even if I do have a stupid coupon.
Reviewer: georges876979993 via Citysearch | 6/21/2012
Reviewer: sportmom24 via Citysearch | 11/21/2008
Reviewer: marskies via Citysearch | 8/13/2008
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