Took our westie in for grooming today. We have always been satisfied and today was no exception for the grooming itself. We have been using these groomers for over a year with a charge of $45.00 (of course, we always leave a tip). Upon arriving today, we were told the charge would be $65.00, as they had a new groomer. No one bothered to call and let us know this beforehand. When questioned, we were told “in their defense, they do not know what the groomers charge as that is up to the groomer”. My response (and in our defense) “no one ever told us this” and again, we have been paying the same for over a year. We do not feel this is good business practice. To say the least, we will be finding a new groomer and new pet store.
