At Bray & Scarff, we do more than sell appliances. We design and install entire kitchens. We have our own team of expertly trained sales staff, designers, installers and more, and will manage the whole process, from the planning stage all the way to the finished kitchen. We're the number one local and independent appliance retailer with 14 locations in the Maryland and Northern Virginia. Come to Bray and Scarff, where it doesn't cost more to get more.
Reviews for Bray & Scarff
Bray & Scarff received an average rating of 4.75 out of 5 stars from 20 reviews.
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by Hormizd on 6/12/2021
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by Mike on 3/29/2021
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by Rosa on 4/30/2021
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Excellent staff and product selection by Steve D via Customer Lobby on 6/22/2015
I've made two purchases from the Sterling location. The customer service was outstanding. The staff listened to my needs and made excellent suggestions. Following up was extremely easy, and the staff made sure I was satisfied with my…
Great customer experience by Philip B via Customer Lobby on 6/9/2015
I bought a dishwasher, washing machine, dryer, microwave from Bray & Scarff. The sales staff are knowledgeable, informative, and not pushy. The technician who came to install the appliances did a very good job. He was professional,…
Great Service. by Allen S via Customer Lobby on 6/2/2015
This was the first time we purchased from Bray & Scarff. We bought an oven, microwave, and fridge from them. The delivery and installation crew was also great. We have had a slight problem with the refrigerator, but that was more the…
Professional and quality service by David J via Customer Lobby on 6/1/2015
Bray & Scarff installed a complete kitchen suite in our home about a month and a half ago. When we came to the showroom to price out appliances, Jim encouraged us to come back the next weekend when the units we planned to purchase were on…
Pleasant experience all around, especially with reliability, price, and salesmanship by Irene G via Customer Lobby on 5/29/2015
I went through Bray and Scarff to purchase new appliances, and they came out to install them. The sales person was extremely knowledgeable. I cam in with one thing in mind, they gave me some pros and cons, and I eventually changed my mind,…
Great sales staff, expert installation team and great customer service by Karolyn R via Customer Lobby on 5/5/2015
Bray and Scarff helped us to select a replacement cooktop when our broke. The sales person, Jake Stone, helped us to find exactly what we needed. Services to measure and install the new appliance were delivered on time with minimum…
Best store! by Nancy J via Customer Lobby on 4/30/2015
Bray and scarff in cascades is the best store around. Everyone is always ready to help with a smiling face. Jim always sells me exactly what I want. Jake is also ready to step up and answer my questions. The entire staff make me feel like…
Our store experience and installation was perfect by Kari U via Customer Lobby on 4/29/2015
We have bought appliances in the past from Bray & Scarff and our experience this time was equally as pleasant. Chip responded to all of my questions patiently. Our installer came at the time scheduled, and in no time had our new dishwasher…
Totally Satisfied by Jon K via Customer Lobby on 4/26/2015
Brian Loggins was my salesperson and he was fantastic. I made several trips into the store before finally making my purchase and everyone that assisted me was great! Brian was very knowledgable and patient and a pleasure to work with. The…
Love them, Love them, Looovvveee Them!! by Peg C via Customer Lobby on 3/25/2015
Great service from Jake ...great follow-up from Brian when Jake wasn't available... Super service from the delivery team (same team twice)... Will make sure I send anyone "looking" your way... Thanks again, Peg C
The great out of less than good by Kristina P via Customer Lobby on 2/23/2015
We purchased a KitchenAid dishwasher from Bray & Scarff Appliance and Kitchen Specialists Sterling in September 2014. The brand was recommended by Jim (the salesman) based on his own experience, which was confirmed by Consumer Reports and…
Great Experience by Amy B via Customer Lobby on 12/18/2014
We went to Bray and Scarff to get a cooktop and fridge. Our salesperson, Antonio, was very helpful and knowledgeable about all the appliances and helped us pick what was best for us. Although we had a delivery issue with the ventilator…
Delivered as Advertized by Cecil F via Customer Lobby on 11/19/2014
We went to Bray & Scarf really just to compare them to the big box stores (Sears - Lowes etc.) We were surprised to find that they are very competitive in their pricing and that they also had a great selection. Chip our salesman was…
A Team of Professionals! by Sue D via Customer Lobby on 11/7/2014
Thank you Jim and the wonderful team of professionals at Bray & Scarff Appliance and Kitchen Specialists in Sterling. TRINITY Group Construction can always depend on your crew for courteous service and a competitive price.
Our salesman, Jake was very knowledgeable and helpful by LISA C via Customer Lobby on 11/6/2014
I was very disappointed with the installers as when they were finished and left our house, they walked out and left the door open, leaving our house wide open to anyone to come in or out, and our pets escaped. Luckily we found our pets…
Excellent experiences by MARY G via Customer Lobby on 10/29/2014
I not only bought 6 GE applicances, I have scheduled a complete remodel of my kitchen. I couldn't be happier with the appliance salesperson (Chip) and the kitchen designer/planner (Shabree). In fact, they're both invited to my Christmas…
Great place to order appliances, washers and driers. by Hasina H via Customer Lobby on 10/25/2014
Best place to buy appliances, washers and driers! Great service
Excellent Service. Jim responded to all needs. by RENEE W via Customer Lobby on 10/24/2014
Was a pleasure shooping for appliances. Jim Arata very helpful.
The service department is beyond slow by Tom M via Customer Lobby on 9/15/2014
Once they arrive, they never have the part on the truck even though you have explained in great detail what is wrong. Then the part is always on back order...more waiting. When it finally is in stock, it's another week before they come. My…
Very good customer service by Betty P via Customer Lobby on 9/15/2014
Chip was very helpful in sorting out the problem with my over-the-counter microwave and in selecting the right countertop. Delivery service was also excellent.
