HORRIBLE EXPERINCE
by None on 4/28/2024
I Never post comments, but the customer service that I received at the 3728 McFarland Blvd E, Tuscaloosa , Al Location was horrible! on April 27, 2024 which was yesterday I entered the Ez Pawn store with my Hp Laptop and a 32inch Roku TV I was planning on selling my Electronics The manager at this property offered me $50 for my brand new HP LapTop that I purchased at Walmart for $200 and then offered $40 for my Tv I kindly Decline the offer and proceeded to grab my things the Manger then stopped me and stated to me he could prove to me that his offer was correct. I then again decline and said "its okay" he still proceeded to type something in the computer. he stated that's the final offer I kindly decline again and left the store. I came back on April 28, 2024 the next following day. And this time i only brought my 32in tv The manger was there, but another employee was assisting me he asked me did i want to sell or pawn i stated pawn for $50 the manager then comes around the corner take over the task and demands that I give $32.00 when he just offered $40 the day before for a final sell. I kindly decline the offer and i asked the manager why did he take the amount down on my tv. He then begins to raise his voice and yells that's my final offer that's final offer i told the manager to please calm down and to stop yelling at me he kept saying I'm the manager I'm the manager and i just wanted to know why he went so low on the price when he offered me something bigger before. I can tell that its a toxic workplace because the employee who was originally assisting me wanted to speak up but he kept saying I aint in it i aint it ??? how professional is that. The manager at this property was very rude and unprofessional when I proceeded to leave he whispered something under his breath and I asked him what did you say to me? he then just gave me a cold stare I have been to other Ez pawn locations and has never got treated this way I will be reaching out to Corporate on this issue. I honestly think he thought he could get over on me, but once he saw I was standing my ground and reminding him of what he said that's when he got annoyed and irritated his staff was even looking embarrassed of the situation because they knew i right. I wouldn't recommend anyone go to this location.
