Unprofessional. Liars. Con men.
by velasquez.jorge.a on 7/27/2018
Unprofessional. Liars. Con men. These are all words you should keep in mind when hiring these people. Hiring this company is a regret we have every day. This company’s reviews must be all fake because they do not really explain how bad this company really is.
Unprofessional:
Dave arrived to our residence and underestimated how much space/what size truck he would need for our stuff, which resulted in them having to them leave half our items in our apartment. They then had to come back a few days later to get the rest of the items.
LIARS:
After many emails assuring us that once they picked up our stuff in New York it would arrive in 5-7 days in Florida, what really happened was that our stuff spent 2 weeks in their storage in New Jersey. Calling them and emailing them for explanation would only get me a "soon" response or yelling at me over the phone saying, once again, "it will get there soon". After the 2 weeks, which we had to spend in a hotel waiting for our stuff to arrive to our new apartment, they finally emailed saying it should be there in another 7 days. This meant, more money spent on a hotel and more waiting around for our stuff to finally arrive. When I would ask for an update, the only response I would get would be, once again, "soon". To show you how bad this company is, they had no idea who they hired to bring our stuff down to Florida. How do I know? After texting back and forth with the truck driver and explaining why we were in such a rush, our stuff finally arrived. But as the truck driver was unloading our stuff, we got an email from the company saying that he should arrive the next week. Just goes to show you what bad communication there is between their staff.
Con Men:
After dealing with all of the above, their prolonged delays and their bad/unprofessional attitude, we now had to deal with damaged items. As you see on the contract you sign with them, there is an insurance, a very crappy one, but still one. We sent the pictures of the broken items expecting to have them replaced or paid for – as you one think when you pay extra for insurance. Instead what we got was a fight back and forth on the actual weight of each item. Even after sending them links from where we bought the items, with description and actual weight, they still fought and said it was less. Tired of the constant emails (48 up to now), we agreed to their quote and asked them to send us the claim check. That was back in June 22nd. I've emailed every day and the answer now is either "this week" or no answer at all.
I’ve moved multiple times and have never encountered such unprofessional moving services. If you want to deal with movers who misquote you, store your stuff until they decide it's time to ship, yell at you, and then never take responsibility for what they damaged, hire them. Otherwise, BEWARE, STAY AWAY!!!!!
