Horrible Customer Support and Rude!! Dont Deal With This Bad Apple Company! Orchard setup a 70 yr old Legislators MacBook Air previously which she used for work at the Capital everyday.
We called and was eventually escalated to the manager telling both the manager and the guy who answered the phone that she couldn't copy files or create a Backup due to account restrictions of her macbook needing the admin password. This company previously set her Mac up and made themselves "Admin" "OrchardAdmin" leaving her as standard user with no credentials to copy files, create a backup or change anything. This manager said he wanted her to drive an hour away to Lafayette, Louisiana to get her problem fixed and said he would even give her a discount to remove the Orchard password that they put on on the Macbook in the first place. He refused to remote in and fix the problem also and said You might be hackers". The manager was snarky and rude and wouldn't help a 70-year-old lady that makes laws for a living and not technology saavy, that they locked out of her computer without making her drive an hour and stated they were going to charge her for it on top of everything else. End result is She said she would rather go buy a new laptop paying thousands of dollars than to ever deal with this company ever again. #LostACustomerForLife
