Custom Care - Long Island Restoration Company

Reviews for Custom Care - Long Island Restoration Company

Custom Care - Long Island Restoration Company received an average rating of 5.00 out of 5 stars from 17 reviews.

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Quick Response to Unforeseen Home Damage by Ryan Scott on 7/30/2023

 

When a car crashed into my home, it was Custom Care that I turned to. They provided immediate board up services to secure my property and then worked diligently to repair the damage. Their team was professional, kind, and considerate. They also assisted me with the insurance claims, easing the overall stress of the situation. I can't thank them enough for their help during this difficult time.

Unbeatable Commercial Restoration Services by Patricia Williams on 7/30/2023

 

Operating a business in a commercial building that was damaged by a fire was a nightmare I never thought I'd have to experience. I felt an enormous responsibility to restore normalcy as quickly as possible, not just for my business, but for all the tenants in the building. From the moment I called Custom Care, I was given nothing but the most professional service. Upon arriving at the site, their team quickly began assessing the fire damage. They worked in a thorough and systematic way, ensuring that every inch of the building was inspected. I was presented with a clear, well-explained plan detailing how the restoration process would proceed, and it was clear to me that I was dealing with an exceptionally professional and experienced team. The execution of the restoration process was efficient and seamless. They handled everything from smoke and soot cleanup to structural repairs, and I was incredibly impressed with their attention to detail. They worked diligently and made sure that the tenants were inconvenienced as little as possible. There was constant communication throughout the entire process, which gave me peace of mind knowing the progress being made. What set Custom Care apart was their additional assistance in dealing with insurance claims. This was a domain I was unfamiliar with and was dreading to navigate. However, their team made this process painless, offering their expertise and liaising with the insurance company on my behalf. I am incredibly grateful for the professionalism, efficiency, and diligence displayed by Custom Care throughout this whole process. Their exceptional commercial restoration services allowed me to focus on getting my business back on track while they handled the daunting task of the restoration process. For any business owners finding themselves in a similar predicament, I cannot recommend Custom Care enough.

Expert Wind Damage Restoration by Jeffrey Hill on 7/30/2023

 

Our office building suffered substantial wind damage after a severe storm, but thanks to Custom Care, we were back in business in no time. They have an amazing crew that knows what they are doing. They took care of everything, from assessing the damage to handling the restoration process. Their communication throughout was excellent and they delivered high-quality results within a short period. I can't recommend them enough for any wind damage restoration needs.

Custom Care - Long Island by Mary Johnson on 7/30/2023

 

I am writing this review to express my profound gratitude and admiration for Custom Care and their exceptional residential services. As a first-time homeowner, when I discovered extensive mold in my new house, I was overwhelmed and unsure of where to start. Custom Care was highly recommended by a friend, and I now understand why. From the moment I called, I was treated with kindness and professionalism. The representative took the time to explain the remediation process, setting clear expectations, and answering all my questions. They dispatched a team promptly to inspect my property, and the crew was just as friendly and professional. They assessed the mold issue thoroughly, explaining what had caused it, the risks it posed, and the steps they would take to address it. The remediation process itself was meticulous and thorough. The team cordoned off the affected areas to prevent the mold spores from spreading and used state-of-the-art equipment to remove the mold and clean the air. They were careful to protect my belongings and cleaned up after themselves each day. The team leader kept me informed of their progress at every stage, ensuring I was always in the loop. But what truly sets Custom Care apart is their comprehensive service. They didn’t just eliminate the mold; they also took steps to prevent future infestations. They identified and corrected the source of moisture that had caused the mold, and they gave me valuable advice on how to maintain a mold-free environment in the future. Moreover, they also helped me navigate the insurance claims process. Their in-depth knowledge of the process helped streamline it and ensure that I got the coverage I deserved. My experience with Custom Care was nothing short of outstanding. Their attention to detail, their professionalism, and their commitment to customer satisfaction is truly remarkable. I would highly recommend them to anyone in need of residential services.

Excellent Specialty Cleaning by Edward Hernandez on 7/30/2023

 

Custom Care's specialty cleaning service is truly unmatched. I had a very unique and challenging cleanup situation, and they handled it with expertise and professionalism. They went above and beyond, leaving my house in pristine condition. The team was incredibly respectful and considerate throughout the entire process. I'm incredibly grateful for their hard work and highly recommend their specialty cleaning service.

Thank you so much by Sonia Palmer on 7/30/2023

 

As a resident of Long Island, I am no stranger to severe weather events, but nothing could have prepared me for the aftermath of the hurricane that struck our area last summer. The damage was extensive, making my home unlivable. I was in desperate need of a restoration company and that's when Custom Care came into the picture. From the very first phone call, Custom Care put my mind at ease. They sent a team to my home immediately to conduct a thorough damage assessment and provided a clear, detailed plan for the restoration work. I was impressed by their professionalism and their genuine concern for my situation. Their technicians were not just well-trained; they were also compassionate, understanding, and reassuring. This made a huge difference during such a stressful time. The restoration process itself was handled with utmost precision and attention to detail. Every wall, every floor, every piece of furniture was meticulously restored. It was evident that they had a wealth of experience in dealing with such catastrophe scenarios. They took care of everything, from water extraction and mold remediation to the actual rebuilding of damaged areas. Their project manager kept me updated regularly about the progress and was always available to answer any questions I had. In addition to the restoration work, Custom Care also assisted me with my insurance claim. They guided me through the process, helping me understand the complexities and ensuring that I got the coverage I deserved. Overall, the professionalism, skill, and customer service demonstrated by Custom Care were beyond exceptional. They transformed my hurricane-ravaged home back into a livable, beautiful space again. I cannot thank them enough for their superior catastrophe services and highly recommend them to anyone in need.

Rapid Response to Storm Damage by Brian Young on 7/30/2023

 

We hired Custom Care to board up our house after a recent storm left our windows shattered. They were quick to respond, and their team was very professional. They took extra care to ensure that our property was secure while we waited for our windows to be repaired. I can't express enough how grateful I am for their swift and efficient service.

Excellent General Cleaning Services by Stephanie Richardson on 7/30/2023

 

As a working mother of three, keeping my house spotless can be quite a challenge. I decided to try Custom Care's general cleaning services, and I must say, it was one of the best decisions I've made. The team arrived on time, equipped with everything they needed to make my house sparkle. They were courteous, professional, and very efficient. The attention they gave to every part of my house, including those easily overlooked places, was commendable. When they were done, my house looked and smelled fresh. Thanks to Custom Care, I now have more time to spend with my family and less time worrying about cleaning. Their general cleaning services are truly top-notch.

Efficient Mold Remediation by Kevin Allen on 7/30/2023

 

I am a very satisfied client of Custom Care. They helped me recover from a dreadful mold problem in my house. Their technicians were knowledgeable and professional, answering all my questions about the process. They were able to eliminate the mold quickly and efficiently without leaving any mess behind. I can't thank them enough for turning a stressful situation into a smooth and hassle-free experience.

Efficient and Comprehensive Construction Services by Courtney Clark on 7/30/2023

 

When we decided to remodel our kitchen, we wanted a company that was both reliable and experienced. Custom Care proved to be just that. From the initial consultation to the final inspection, their team showed great attention to detail, ensuring all our needs were met. They took the time to understand our vision and executed it impeccably. Their crew was professional, punctual, and maintained a clean work environment throughout the construction process. They provided regular updates on the project's progress and were always available to answer our questions. I am incredibly satisfied with their work and would highly recommend Custom Care for any construction needs.

Professional Commercial Duct Cleaning by Joshua Hall on 7/30/2023

 

As a commercial property manager, I was skeptical about hiring Custom Care for our building's duct cleaning, but I was pleasantly surprised. Their crew was incredibly professional and showed up on time. They were very careful not to disrupt our tenants during the process. The air quality in our building has improved significantly. If you need professional and reliable duct cleaning services, Custom Care is the way to go.

Reliable Weather Damage Restoration by Sienna Johnson on 7/30/2023

 

Our area was hit by an unanticipated severe weather event, resulting in extensive damage to my home. The aftermath was overwhelming, and I had no idea how to navigate the situation. However, with Custom Care's services, I was able to restore my home back to its original state. From the moment I contacted them, they were there within the hour to assess the damage and create a recovery plan. The team was knowledgeable, showing great expertise in dealing with weather damage. They handled the reconstruction of my damaged home, putting great detail into every aspect of the process. Not only did they restore my home, but they also helped me with the insurance claims, making a seemingly complicated process straightforward. Custom Care is a testament to professionalism, efficiency, and excellent customer service. Their weather damage restoration service is truly a lifesaver.

Exceptional Water Damage Service by George Walker on 7/30/2023

 

I woke up one night to find my basement flooded from a burst pipe. After frantically searching for a company that could help, I found Custom Care. They were at my house within an hour of my call, ready to begin water damage cleanup. Their technicians were professional and very knowledgeable about the entire process. They took care of everything, from the cleanup to dealing with my insurance claims. I was impressed with their efficiency and attention to detail. I couldn't have asked for a better company to handle this crisis.

Outstanding Puff Back Cleanup by Ryan Scott on 7/29/2023

 

As a long-time homeowner, I have come across various challenges but nothing compared to the puff back that occurred in my heating system. It was an absolute disaster, with soot covering everything. I needed a company that could deal with this unique issue, and that’s when I found Custom Care. Right from the initial phone call, their customer service was impeccable. They sent a team promptly to assess the damage and provided a comprehensive cleanup plan. Their team worked tirelessly and meticulously, ensuring that every nook and cranny of my home was clean. Despite the tedious nature of puff back cleanup, they remained patient and dedicated throughout the process. Their professionalism and knowledge about the task were highly impressive, and their services exceeded my expectations. I must say, Custom Care brought my home back to life after that catastrophic puff back incident.

A Swift Response to Fire Damage by Jeffrey Hill on 7/29/2023

 

I run a small business and after a fire incident, I was devastated and didn't know where to start. Custom Care was a life-saver. From the initial contact, they were swift, efficient, and professional. They managed the fire damage restoration process effectively and even worked with my insurance company, making the process less stressful. They didn't just clean up the aftermath; they rebuilt our office, making it even better than it was before. They completed the work promptly, not compromising on quality. Highly recommend Custom Care for fire damage restoration.

A Beacon of Hope: Custom Care's Fire Damage Restoration by Allen Keys on 7/16/2023

 

An unfortunate kitchen fire left our home severely damaged and us feeling distraught. However, Custom Care quickly stepped in and became our beacon of hope. Their fire damage restoration service was absolutely top-notch. From cleaning the charred remains to the final touches of restoration, they handled everything with an unparalleled level of professionalism and care. What really set them apart was their assistance in dealing with our insurance claim, which helped alleviate our stress. Thanks to Custom Care, our home was restored to its former glory, and our hope renewed.

Catastrophe Services: Swift, Comprehensive, and Professional by Happy Customer on 7/16/2023

 

Our commercial property suffered extensive damage from a natural disaster. We reached out to Custom Care for their catastrophe services, and their response was immediate. They not only restored our property but also helped us with the insurance claims. Their seamless service, combined with their professional and empathetic approach, sets them apart from other restoration companies.