Reviews for Susan Reckell OD
Susan Reckell OD received an average rating of 4.71 out of 5 stars from 21 reviews.
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Dishonest and unprofessional service by makaylaborge on 3/31/2022
I have been a patient for 5 years and always had excellent service until this week when their true colors showed. I told the doctor, Amy Keding, that I was only in for glasses. They had been chewed by my in-law's dog and I needed to replace them. I told her I wasn't going to be purchasing contacts and she preformed my eye exam and even gave me a trial pair of contacts, which I thought was nice, since my glasses were destroyed. I ordered glasses, paid my bill quickly, and headed home.
When arriving home my husband wondered why my bill had been so high. We looked through 11 line items charged only to find a charge for contacts that was 2/3 of the bill. I called the office to see why I had been charged and they told me it was for my contacts. I let them know I didn't order or want contacts and they said "Sorry, the exam was already preformed and paid for." I requested a refund.
Last year I had both exams done but only wanted glasses and specifically told them I didn't want contacts. I again asked for a refund based on that information and was placed on hold so the receptionist could speak with the doctor. She came back and said the doctor refused a refund.
My mom then talked to the office to see if they would reconsider since our entire family has been going there for 5 years and there was obviously a misunderstanding. At that point the receptionist said "If you want to give us the trial pair of contacts back and the prescription you can get a refund." We told he we would drive right down to bring them to them and then she asked us to hold. She returned to the phone and said "I misspoke. The doctor is not willing to give you a refund under any terms." I then told her to cancel my husband's upcoming appointment. She did and told me to "Have a nice day" to which I replied "you too."
You'd think that would be enough to leave a one star review but the office decided to really show their true colors today with a text message that read "Makayla...., Due to the circumstances we went ahead and cancelled the glasses and issued a refund of $40.20 to the original payment card. You were provided copies of your prescriptions to be able to purchase glasses some where that you feel more comfortable. If you need them emailed, let us know. Riviera Opticare."
I didn't get a refund for the contact exam I didn't want and was charged for but they cancelled the glasses I desperately needed. I would keep this in mind if you are looking for a place that is honest and has integrity and not one that's just trying to rip you off and charge your insurance. I will be reporting this to the better business bureau.
by Umberto on 8/1/2021
by Jehonathan on 1/21/2021
by Rhode on 5/8/2021
by Rhode on 5/8/2021
by Pema on 3/20/2021
by Quinton on 7/6/2021
by Quinton on 7/6/2021
by Vitaly on 5/18/2021
by Vitaly on 5/18/2021
by Eshe on 9/2/2021
by Eshe on 9/2/2021
by Brankica on 2/22/2021
by Guadalupe on 1/4/2021
by Lando on 4/22/2021
by Jomez on 8/7/2021
by Ibragim on 6/19/2021
by Ibragim on 6/19/2021
by steve on 10/5/2021
by Artturi on 8/17/2021
by Gabriel on 2/5/2021
My Review by CynthiaF via Demandforce on 3/29/2015
very professional service
My Review by Anonymous via Demandforce on 3/24/2015
Wait time was good for exam, but wait time for dialating was around 45 min, we were there a total of 2.5 hours from check in to waking out door.
My Review by GregoryZ via Demandforce on 3/24/2015
Wait times are a problem
My Review by EricC via Demandforce on 3/22/2015
Dr. Tracy is very nice. The staff is very competent. I enjoyed my visit. They answered my questions very well.
My Review by MarcellaG via Demandforce on 3/20/2015
Excellent business. Staff is friendly and professional. I feel confident I am getting the best eye care.
My Review by Anonymous via Demandforce on 3/13/2015
As always Dr. Tracy is great. She is friendly, smart, and an all around great doctor. The only reason I don't give five starts is that not one time in the last three years has she run on time. I think its strange that Riviera wants you…
My Review by JackB via Demandforce on 3/13/2015
Dr. Reckel is outstanding....takes appropriate time with you to explain your condition and treatment, etc.....staff is also very customer oriented.
My Review by JoanC via Demandforce on 3/11/2015
Great staff and love dr Tracy
My Review by Anonymous via Demandforce on 3/11/2015
every one was helpful and exceeded my needs
My Review by GeorgeS via Demandforce on 3/11/2015
I really appreciated Dr. Tracy's explanations during the exam. I learned a lot about my eyes by the end of the exam. The entire office was very professional and helpful.
My Review by Anonymous via Demandforce on 3/1/2015
I have been a patient of Riviera Opticare since 2012. Each visit has been a positive experience. The entire staff has done an excellent job with my eye care.
My Review by BarbaraC via Demandforce on 2/28/2015
very professional, answered all my questions.
My Review by LindaA via Demandforce on 2/28/2015
Always receive fast courteous excellent service. Excellent staff and doctors.
My Review by LindaE via Demandforce on 2/27/2015
I have chosen Riviera Opticare because of their in depth eye exam. I have never had such thorough examinations of my eyes in any other facility. The exams are high tech and low tech......from photos taken of the inner eye to questions…
My Review by Anonymous via Demandforce on 2/27/2015
I always enjoy and look forward to my yearly visit to Riviera Opticare! The staff is very professional and Dr Tracy is great! She always takes her time and explains everything very thoroughly.
My Review by RobertM via Demandforce on 2/26/2015
My visit was a bit disappointing. It was slow. Patients were backed up, exam rooms were full, doctors busy. All of the help began each sentence with "sorry for the delay!" When I finally saw the doc I asked why so slow? She tried to…
My Review by ConnieZ via Demandforce on 2/24/2015
David was very helpful in helping myself and my husband pick out a pair of frames. Very patient.
My Review by DawnH via Demandforce on 2/24/2015
Love Dr. Libbi !!!!
My Review by DennisK via Demandforce on 2/24/2015
Dr Reckel and the Riviera staff have treated me with courtesy and respect for several years. Dr Reckel takes the time to explain what she's doing when she is expanding on the exam and also tells me why it is important to my eye health. I…
My Review by Anonymous via Demandforce on 2/24/2015
have been going there for 23 years.
