Fox Valley Fire & Safety Co.

Reviews for Fox Valley Fire & Safety Co.

Fox Valley Fire & Safety Co. received an average rating of 5.00 out of 5 stars from 18 reviews.

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They were truly outstanding. by Victoria R on 8/6/2025

 

We had our annual fire alarm system inspection on July 11th for our Township facility. I want to tell you that Kyle and Ben, the technicians onsite were wonderful. We were so impressed with their professionalism and how thorough they were. They were truly outstanding and want to pass that information on to you.

Take a moment to recognize the exceptional work. by Dan L on 5/24/2025

 

I wanted to take a moment to recognize the exceptional work of your service technician, Fabian, emergency light service tech. He recently assisted us at our Memory Care facility by relocating all our emergency exit signs in preparation for a state inspection at our Arlington Heights location. Fabian was not only highly professional and efficient, but also one of the most courteous and polite technicians I have ever encountered. He was incredibly mindful of our residents - many of whom use wheelchairs - and made every effort to stay out of their way while completing his work. His respectful and considerate manner did not go unnoticed by our staff and residents alike. Please extend our sincere appreciation to Fabian for a job very well done. He is truly a credit to your team.

We were very happy with the service by Alex D on 12/11/2023

 

I just wanted to write you quick and express that we were very satisfied with the service, knowledge, diligence and overall experience we had when the guys came out to our manufacturing facility to inspect, service and put new tags on all of our fire extinguishers. Your service technician, Tony, answered all of the questions I had, let me know what he was doing and why and was also very good at explaining everything. Long story short we were very happy with the service and experience that was brought when he was on site.

Kudos to Michael - job well done! by Mary F on 11/9/2023

 

I had the pleasure of meeting with your fire extinguisher technician, Michael. I found him to be extremely knowledgeable as he explained what we needed for our annual service on our fire extinguishers. He was very polite, efficient and friendly. You certainly have a great employee in Michael. You can be proud of his representation of your business. I'd highly recommend your company to others because of his exceedingly high performance. Kudos to Michael - job well done!

He made sure we understood everything by Sheldon R. on 9/25/2023

 

I just want to let you know that today the training for our in-house fire pump churn testing went well, and the detailed instructional manual provided is exactly what we need, kudos to whoever put that together.

Alex should get special recognition for his knowledge (and patience) as he walked us through each step we'll need to perform, and thoroughly explaining every item and action of the fire alarm panel and fire pump system. He made sure we understood everything, answering all our questions, and providing loads of useful information. He really impressed us with his knowledge and expertise, he know his stuff!

Pierre was very courteous and pleasant to all the people by Sam L on 6/15/2023

 

Just a short note to tell you how pleased my tenants and I were to have your service tech, Pierre, perform the annual service on all of the fire extinguishers at our properties. Pierre was very courteous and pleasant to all the people in both buildings. Thank you for scheduling him to service our extinguishers.

Made me feel valued as a client. by Lisa R on 4/1/2023

 

I know it’s often that we only hear negative reports, but I wanted to pay a compliment to your Sprinkler Service Scheduler, Sarah. She called to schedule our Fire Safety work this afternoon for our Chicago office. Sarah was informative and very helpful with non-related questions that I had regarding other services. Her customer service skills made me feel valued as a client.

What a great job your fire alarm technicians did! by Donna H on 3/24/2023

 

I wanted to touch base with your organization to let you know what a great job your Fire Alarm Technicians did yesterday at our office building. Chad and Lenny came out to perform our Annual Fire Alarm System Service Inspection. They went through the entire Fire Alarm System with a fine tooth comb, answered all of my questions and gave us some helpful suggestions on fire safety. What a pleasure! All too often in this day and age we very rarely get to hear of the good, only the bad. I thought it would be good for you to hear your employees are outstanding.

Did some outstanding fire sprinkler repair work by Eric N. on 3/16/2023

 

I wanted to drop you a note to inform you Mike and his colleague Kevin did some outstanding fire sprinkler repair work for us today in our storage facility. We met constant challenges with several sprinkler system leaks in difficult to reach locations, but they responded with positive can do attitudes to help us get the job done. Very, very much appreciated.

A great big thanks for having such a great group of people by Bob W. on 3/3/2023

 

I just wanted to give you a great big thanks for having such a great group of people working for Fox Valley Fire & Safety! Everybody from the technician who serviced our fire extinguishers and kitchen fire suppression system, the technicians who tested our fire alarm system (and really spent a lot of time documenting everything to make their job easier next year), the tech who performed the annual inspections on the backflow preventers, and most recently the techs who performed the annual fire sprinkler system inspections, were great people to work with. Everybody was very professional, and were terrific at answering all the questions I had (and I learned quite a bit from these guys regarding our systems). And of course, thanks to you for the great job of providing good, thorough, and easy to understand price quotes for your services. I kind of stumbled into this position, and it’s going to be a whole lot easier next year thanks to all your help! I must say that based on my experience with your company, I would not hesitate to recommend Fox Valley Fire & Safety to anybody needing the fire prevention services you offer. Thanks again for your help and understanding!

An absolute pleasure to work with by Bob L. on 2/22/2023

 

I just wanted to mention your recent fire alarm service call to our corporate North Shore office . Your technician, Rich did a great job. He took the time to work with my team, corrected our fire alarm system and tested for proper operation. An absolute pleasure to work with. Rich provides excellent service, technical skills and customer service skills. Thank you very much.

He did an outstanding job by Diane S on 1/13/2023

 

On 11.24.20, one of your technicians, Tom, performed the annual service of our building's emergency and exit lighting. He did an outstanding job. He was very cordial and professional. He explained to me how the devices work and how the test was done. I was able to see the work being done. In the past we used other companies and we were not satisfied with their job. This time we decided to use Fox Valley. We have used your company this year in different projects and we are very happy with all the services. Tom was extraordinary. Please take some minutes to recognize his work.

His work on our emergency and exit lighting is excellent by Terri T on 7/2/2022

 

I don't normally write these types of emails, and I am sure you already know this, but Fabian is probably the best technician of any kind we have had perform services for our company. His work on our emergency and exit lighting is excellent and he knows exactly what he is doing and why. He was so patient with me and he took the time to explain what he was doing and why. We will all miss his friendly smile and cheerful demeanor around our office after today. I wish I had ten Fabians on my staff!

We can rely on you to get the fire suppression system installed by Nick A on 12/31/2021

 

Jim, I appreciate the Ansul System work you did on this kitchen project, always a seamless job. Fox Valley Fire & Safety as a whole has been great to work with through all my years working with you as a Commercial Cooking Equipment Contractor. You're trustworthy, professional, respectful on the jobsite to GC's and owners. We can rely on you to get the fire suppression system installed properly.

Thank you for everything! by Shane H on 10/5/2021

 

I previously worked for another village for 18 years and we used you there for everything when I was there. When I got here in Carol Stream we were using a competitor of yours and they simply weren't reliable. I am so happy to have you folks here now as you have always been on time, reasonably price and responsive! Happy as heck to get you guys out to Carol Stream!!!!!! Thank you for everything!

They are representing Fox Valley in a great way by George S. on 3/16/2021

 

I am the assistant Chief Engineer at a hotel in Elk Grove. I wanted to pass along a big thank you to Sean and Mike. We had some major issues with our fire sprinkler system during that really bad cold, here at the hotel and these guys really went above and beyond to resolve our issues in a quick and very professional manner. We are very thankful for all their helped and the way they handled everything. Being in the Hospitality business and knowing that 80% of the time you are only hearing bad news, I really wanted you to know they are representing Fox Valley in a great way.

Thanks again for the quick response and service by Mary N. on 11/23/2019

 

Thank you to Deanna and Lee for the great emergency service on our access system for our facility. Our front door was not locking properly and presented a security risk to our staff and building occupants. Lee was very helpful and resolved the problem. We can now feel secure that our entrance is secure. Thanks again for the quick response and service.

I am very pleased with your service. by Michael G on 11/12/2019

 

Your technician, Jim L. was out to perform the annual service on all of our fire extinguishers at our transportation facility. He was fantastic, like his feet has built in wheels, zooming around but very professional. I am very pleased with your service. Thank you.

My Review by chrisl1778104284 via Citysearch on 6/22/2017

We have used Fox Valley Fire for years for servicing our fire extinguishers in our medical office. I have found them professional, prompt and responsive to our needs. We have never had a problem.

My Review by robinj66727904 via Citysearch on 6/13/2017

Our 3-story office building, and my individual office, has used Fox Valley Fire for years for servicing our fire extinguishers. We have found them to be reliable and dependable. The service tech explained everything he did and he refreshed…

My Review by fredd1199823770 via Citysearch on 6/7/2017

I would like to say that working with Tom H. and Nasario on the new Fire Alarm installation at our condominium building was nothing but a great experience. These guys are really an ???A-Team.??? I truly thought the installation would take…

My Review by ronaldc2112948628 via Citysearch on 7/11/2015

Thank you for the prompt and courteous service on our sprinkler system. Some leaking control valves were a problem at our manufacturing facility in Streamwood. Your technicians, Tim and Jason were great and explained everything they were…

My Review by davidf744290674 via Citysearch on 5/29/2015

Our Frankfort bank location experienced a flood in the lobby that was coming from sprinkler piping behind the drywall. Fox Valley Fire & Safety responded promptly to my emergency call. Technicians Bryan S. and Drew S. were professional,…

My Review by susank375961749 via Citysearch on 2/19/2015

Your Emergency and Exit Light Technician, Fabian, was recently at our Chicago residential high rise to do repairs and he was great. Fabian was very professional and very helpful. We have great people working for us and they really…

My Review by rickn1925109533 via Citysearch on 1/24/2015

I just wanted to share my experience with your company. We always hear about the negative about our employee?s and never the good. But today I want to switch it up. I want to tell you what a pleasure it has been dealing with Deanna A. your…

My Review by dans302284865 via Citysearch on 10/20/2014

"As you probably know Great Customer Service skills are often lacking in today's world but I wanted to let you know that Erin B. has been instrumental in helping me obtain the annual Sprinkler Certifications from previous years as needed…

My Review by keiths1357126710 via Citysearch on 5/6/2014

Help Me Meet Time Line!\r \r Dan from Fox Valley Fire & Safety finished a matrix for the Claremont, one of our facilities. Just want to say Thank you so much for all Dan's time and effort and going above and beyond to help me meet this…

My Review by alh397893850 via Citysearch on 3/7/2014

I have used Fox Valley Fire & Safety for years for our company?s fire safety needs. I was out on travel and arrived back from California. I called Fox Valley Fire & Safety due to some fire extinguishers that were either low or high…