Martin Professional Cleaning and Restoration

Pet odor is a very common problem. At Martin Professional we can help you deal with your pet challenges. From minor problems to major headaches Martin Professional can help find the solution that works best for you. The problem with pet odor is that it can be much deeper than it first appears. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered. The urine also provides for the growth of bacteria. This, in turn, contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber. To eliminate this problem the urine must be removed or neutralized from each of the layers effected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied. In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, cannot guarantee complete removal of the odor.

No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck-mounted equipment, your carpet is thoroughly rinsed, but left only damp to the touch.

No. In fact, many of the major carpet mills today recommend professional cleaning at least once per year. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpet’s fibers. The higher the traffic in a given area, the more often the carpet will need cleaning.

The normal drying time is anywhere from 6 to 12 hours. The carpet will only be damp to the touch. Depending on weather conditions, room temperature, air flow, and overall conditions this time can vary.

Yes

We offer a 100% money-back guarantee. If you are not thrilled with the service experience you receive from us, we will rush back to your location at no charge and no obligation. If you are still unimpressed, we will issue a 100% refund up to $1000.00 upon request. Our mission is to provide you with the most outstanding service experience you have ever received!

Here are some suggestions that will help both of us as you prepare for your cleaning: Please remove any small items such as dining room chairs, magazine racks, floor plants, etc. from any areas that are going to be cleaned. Please remove all breakable items from furniture which will have to be temporarily moved, cleaned under, and placed back. Please pin up any full-length draperies so that they will be at least 6 inches off the floor. Please pin up any skirts on upholstered furniture, which may be touching the carpet. Computer equipment, china cabinets, sectional sofas, entertainment centers, antique and fragile furniture cannot be moved. However, carpet underneath such items can be cleaned where sufficient room is available, or we can edge right around the base. During the pre-inspection walk-through with your technicians, please advise them of any special instructions to follow when moving your furniture. It is helpful to know about weak legs, loose tops or previous repairs. Please, call attention to any spots or stains which may require special cleaning techniques. Please put your pets in a safe, quiet place where our cleaning won’t disturb them.