Enchanted Fireside serves Worcester, MA and is located in the 01606 ZIP code.
Reviews for Enchanted Fireside
Enchanted Fireside received an average rating of 4.00 out of 5 stars from 12 reviews.
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by Rhode on 6/24/2021
by Rhode on 6/24/2021
by James on 10/9/2021
by Tamara on 3/31/2021
by Mike on 2/10/2021
by Vitaly on 5/29/2021
by Artturi on 9/13/2021
by Artturi on 9/13/2021
by Anna on 7/26/2021
by Praise on 1/15/2021
by Jomez on 9/23/2021
by Jomez on 9/23/2021
My Review by derekr207898949 via Citysearch on 12/5/2014
simply put the absolute worst place I've ever dealt with when it comes to sales,service, and customer satisfaction.Once they sell you the stove they don't care about issues you may experience or getting them resolved in a timely…
My Review by johnb1909460285 via Citysearch on 11/8/2013
Stay away from enchanted fireside Quadrafire stove fails once a year like clock work. When you try to get service it takes a month to get someone in your house and on top of that they charge you an upfront fee of 85.00 just to make an…
My Review by ricka602594085 via Citysearch on 1/4/2013
I bought a quadrafire from enchanted about 3 years ago and have had numerous issues that of course always happen during the winter. After buying it the control box failed and I was down for 3 weeks waiting for a repair person. Last year I…
Love this place! by Wendy L via Insider Pages on 1/28/2011
We purchased our Mt Vernon pellet stove four years ago. Sales, service and all personnel were wonderful to work with. We schedule yearly maintenance and have no complaints, only praise.\r
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We are sorry to see these negative reviews;…
Great Service by Jane W via Insider Pages on 1/28/2011
We have had our stoves, a pellet and a wood stove, for over 6 years. The service has been exceptional. Communication is clear and in-home appointments are always a pleasure. Will continue to shop here for all our home heating needs.
Installation/Customer Service by Joseph M via Insider Pages on 1/28/2011
I give these guys a thumbs up with the installation they did for my pellet stove. I usually do my own work, but this installation was going to be tough, up two flights of stairs and tucked in a corner. The installers were friendly and got…
Long term customer by Lucas B via Insider Pages on 1/28/2011
I purchased my first stove back in '98. I have since upgraded to a new model and purchased a second stove for my business. With the three purchases the service and installations went very smooth, I would not shop anywhere else. This…
Love this place! by Sage Dawg via Citysearch on 1/28/2011
We purchased our Mt Vernon pellet stove four years ago. Sales, service and all personnel were wonderful to work with. We schedule yearly maintenance and have no complaints, only praise.\r
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We are sorry to see these negative reviews;…
Great Service by laurelwood1 via Citysearch on 1/28/2011
We have had our stoves, a pellet and a wood stove, for over 6 years. The service has been exceptional. Communication is clear and in-home appointments are always a pleasure. Will continue to shop here for all our home heating needs.
Installation/Customer Service by eclectic69 via Citysearch on 1/28/2011
I give these guys a thumbs up with the installation they did for my pellet stove. I usually do my own work, but this installation was going to be tough, up two flights of stairs and tucked in a corner. The installers were friendly and got…
Customer Service by quadguy via Citysearch on 1/28/2011
I purchased my first stove back in '98. I have since upgraded to a new model and purchased a second stove for my business. With the three purchases the service and installations went very smooth, I would not shop anywhere else. This…
Great products...Poor Service by sirbuildit via Citysearch on 1/14/2011
I recently purchased a fireplace from Enchanted Fireside and the experience was awesome up until the point where they cashed my checks and had to schedule the installation. I was initially told by the owner it would be about 4 weeks…
Lovin Our Fireplace -- Bring On The Snowstorms by SoccerMom3 via Citysearch on 10/21/2010
What an amazing place. This is a store I would go into even I weren't in the market for a fireplace. My husband and I were greeted right away by the owner, Karen, and she sat with us and found out what would be the best solution for our…
Enchanted's "Signature" program is a sham by iamcold2008 via Citysearch on 1/25/2009
We purchased our wood burning stove in September and also bought the optional "Signature" program because we thought it would save us some hassle. Couldn't have been more off the mark. The installer arrived just last week (now we're into…
Horrible customer service, delayed product delivery, inaccurate installation quotes... by livia123 via Citysearch on 11/3/2006
We deposited 2,000 on a pellet stove, was told it would be installed in 5 weeks. 5 weeks came and went with no communication from anyone at the store. I had to call again and again to find out what was going on. Installations are based on…
