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Heating, Ventilation and Air Conditioning·Sumter, SC·Directions
125 Boots Branch Rd
Sumter, SC 29153-8917
ezlocal.com
J & K HVAC received an average rating of 1.00 out of 5 stars from 1 reviews.
Poor Service by adrienneharvin on 7/31/2020 I have a home warranty that covers my air unit. J & K has been out to my house the last two months to work on my air condition unit. This month my unit went out again! Called the warranty company and placed a work order on 7/25. J&K called and said it would be 7/31 before they could come out. She tried to encourage me to call the warranty company back to see if they had another company available I thought that was a long time, but I took the appointment. . The appointment was scheduled between 12- 4 pm. Tech called me at 1:05pm and 1:11pm and left a message. I called back at 2:10pm and was told I missed my appointment and I would need to reschedule or call my warranty company back and get another company to come out. When I asked when J & K could reschedule the appointment she told me SOME DAY NEXT WEEK! Not an actual date or time, but some day next week. If you don't want to deal with warranty customers don't contract with warranty companies.Needless to say I will never do business with them again! I will use my social media to share my poor experience.
I have a home warranty that covers my air unit. J & K has been out to my house the last two months to work on my air condition unit. This month my unit went out again! Called the warranty company and placed a work order on 7/25. J&K called and said it would be 7/31 before they could come out. She tried to encourage me to call the warranty company back to see if they had another company available I thought that was a long time, but I took the appointment. . The appointment was scheduled between 12- 4 pm. Tech called me at 1:05pm and 1:11pm and left a message. I called back at 2:10pm and was told I missed my appointment and I would need to reschedule or call my warranty company back and get another company to come out. When I asked when J & K could reschedule the appointment she told me SOME DAY NEXT WEEK! Not an actual date or time, but some day next week. If you don't want to deal with warranty customers don't contract with warranty companies.Needless to say I will never do business with them again! I will use my social media to share my poor experience.
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