ITX LLC dba Mile High Van Lines, USDOT #1782839, stated in its "Binding Moving Estimate" that "if the load weight/cubic ft. [of a move] is less than the estimate, the customer will receive a credit for the difference. The load weight of our move was less than the estimate (witnessed and documented), but Mile High Van Lines has refused to refund the difference of $1,089. / On the day of the move, the actual movers insisted that the "Binding Moving Estimate" was too low even though a careful review of the things to be moved was given to the "Senior Moving Consultant." The movers insisted on rewriting the estimate, increasing the load weight by 329 cu. ft. Our house had already been sold and we had not choice but to agree. I contacted the "Customer Service Manager," and was assured that we only needed to record the weight upon delivery, inform them, and a refund would issued. We did this, but Mile High Van Lines refused to issue a credit. In addition, we were never given a copy of the new "Binding Moving Estimate," the "Bill of Lading," or the "Home Goods Descriptive Inventory." I would avoid ITX LLC and its subsidiaries Colorado Transport Company, Presidential Moving, LLC and, of course, Mile High Van Lines.