Reviews for Factory Plaza, Inc.
Factory Plaza, Inc. received an average rating of 4.86 out of 5 stars from 21 reviews.
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No accountability & Ghosting by Kristen on 1/21/2026
They chose the easy way out, then ghosted me. Lazy fabrication and zero accountability.
I am writing this because, as a small business owner, I am disgusted by the lack of professionalism from Factory Plaza. I have been ignored by Jose and the management team for over a week despite my repeated attempts to resolve a botched installation.
I grew up the granddaughter of a Stone Mason; I know quality work, and I know when a company is taking shortcuts. I specifically chose my stone because I was told it would NOT require a seam. Later in the process, the story changed. It became clear they simply didn’t want to deal with the labor-intensive task of maneuvering a large slab into place—a job that might have required a minor wall repair but would have resulted in the superior finish I paid for. I only begrudgingly agreed to a seam because they promised it would be executed perfectly. My original fears were justified: it was a disaster.
The issues:
* Poor Craftsmanship: The seam is recessed and uneven. It is a functional defect that collects debris and requires constant scrubbing.
* Lack of Effort: While I understand vein matching is difficult, there was clearly no attempt at a professional transition here. It stands out like a sore eye.
* Dismissive Management: After a failed "repair" (just smeared epoxy), the stone manager told me "nothing more can be done." In an era of digital fabrication, that is a flat-out lie.
* Unacceptable Communication: Untimely and inconsistent responses. I'm having to reach out to them again and again and again waiting usually almost a full business week if I receive a response at all. As a business owner and full time mom, my time is valuable. I don't appreciate them wasting mine.
* Lack of Transparency: It was never mentioned to me during the process that they would not be caulking the counter to the wall. When I brought it up, it was brushed aside as something in their lengthy contract.
I would never dream of treating my own clients with this level of neglect. If the check has cleared, Factory Plaza is finished with you.
The only reason I am giving two stars instead of one is because the kitchen island turned out well and Gina in the front office was a sweetheart who went above and beyond to try and remedy the situation. It’s a shame the owners and management don’t share her work ethic. They desperately need professional development in customer service and quality control.
Factory Plaza: I am still waiting for a senior technician to contact me to fix this under warranty. My next step is a formal complaint with the BBB.
by Vitaly on 7/20/2021
by Praise on 3/8/2021
by Sixtus on 6/24/2021
by gomez on 10/9/2021
by Steven on 12/7/2021
by Tiana on 10/19/2021
by Breda on 7/26/2021
by Esen on 3/14/2021
by Steven on 11/20/2021
by Amita on 3/24/2021
by Shimon on 7/9/2021
by Mathilda on 10/25/2021
by brockton on 9/6/2021
by Farquhar on 4/25/2021
by Friduman on 8/11/2021
by Friduman on 8/11/2021
by Hormizd on 3/30/2021
by Samael on 4/15/2021
by Breda on 6/12/2021
by gomez on 8/10/2021
Granite Countertops by Kara O via Insider Pages on 11/3/2015
Great all around experience with Factory Plaza! From the Sales Rep to the person who measured, to the people who installed the countertop, everyone was friendly, professional, and on time. Great product at a great value and many options…
Homeowner by pam d via Insider Pages on 6/23/2015
Remodeled my kitchen, very professional and affordable. They called prior to the appointment and they were ontime.
Factory Plaza by Jan O via Insider Pages on 2/7/2014
We remodeled our kitchen last month. When we got to the point of choosing counter tops, we were at a loss. We wanted a unique look and researched wood, tile, marble and granite. The price quotes for granite we received from 4 different…
Best prices, great product by monica k via Insider Pages on 11/19/2013
Completely satisfied with this merchant! My story goes back to 4 months ago when I started shopping for granite countertops for my kitchen. Home Depot, Menards, Hobo, Lowes, and other big box stores gave me the quote that almost made me…
Awesome Custom Counter Tops by Jamie D via Insider Pages on 12/30/2012
We remodeled our kitchen and had over 75 square feet of counter top to cover, so we were looking for a reasonable but quality option. First we visited their website and submitted for an estimate. After receiving a written estimate, we…
Karen Hannah by Karen H via Insider Pages on 11/15/2012
Factory Plaza has some beautiful Granite and their show room are beautiful design , make you want to put new granite all over your house. Also in the back show room their are many design where you have so many picks to choose from.. I…
Great and beautiful countertop by My T via Insider Pages on 10/17/2012
Your employees are very professional and timely. They did a great job. The countertops are beautiful!!! We are very happy to finally have our kitchen completed. We will recommend your company to our friends and family
Very Helpful Staff by Phyllis V via Insider Pages on 9/26/2012
I had been searching for just the right granite to make my fireplace. We took our time looking at all of our choices, beautiful granite from Brazil. Tony (one of the employees) was very helpful and friendly. Natalia (working in the office)…
Great experience! by Ryan D via Insider Pages on 7/28/2012
I am quite impressed with factory plaza, the customer service was very friendly and helped me a great deal throughout the process. The granite was also very reasonably priced nd beautiful. The installation process was very quick and…
Beautiful counter top by nancy w via Insider Pages on 7/25/2012
We are very pleased with our new counter top. Not only is it beautiful but the whole process from picking out the stone, ordering it, measuring it and installing it was very professional. The staff and work men are very pleasant and…
Wonderful! by Ashley C via Insider Pages on 7/12/2012
They were wonderful. The prices were amazing, they were great to work with and our kitchen looks so much better than i ever expected. I would send everyone here!
Fantastic experience by Sara G via Insider Pages on 2/2/2012
Excellent customer service and products. The people at Factory Plaza were very friendly and helping with the whole project. They go extra step to ensure the job is done right. Great experience. In addition they have the best prices…
Factory Plaza by Pat C via Insider Pages on 9/9/2011
We love our countertops and got great service and treatment. The Installers came on time and did a beautiful job. I recommend Factory Plaza highly!!!!
Great Granite Store by Antro P via Insider Pages on 8/10/2011
Quality service, Quality product! I waited few months before I post my review because I wanted to wait for some months and confirm that everything is good! Completely satisfied. I dont think anyone can beat their price.
Great Business! by Mary R via Insider Pages on 7/23/2011
I got new cabinets and brand new granite countertops at Factory Plaza. I was very surprised by their professionalism - from the front counter all the way to installation .Everything went smooth and as planned. The price was way better than…
The most professional business I've ever dealt with by Bronice B via Insider Pages on 7/20/2011
I have been in interior design business for over 23 years now, and I've dealt with lots of businesses, but this place has literally swept me off my feet: absolutely gorgeous showroom with top notch custom work on granite and marble, very…
Great place to shop for granite by Chris F via Insider Pages on 7/9/2011
Factory Plaza is a great place to shop for granite. My apartment look so good with the new counters. The install guys were very professional and careful. It is not easy to carry granite slabs into an apartment in an older building on the…
This place has best prices! by Thomas J via Insider Pages on 7/8/2011
This place has best prices. I checked many other companies and they don't offer anything close to Factory Plaza. Most important it was no hassle installation. You can tell that these guys are experienced and know their stuff. I like their…
Great place to shop for your granite!!! by Peter D via Insider Pages on 7/8/2011
Great place to shop for your granite!!! I didn't expect to find such a good prices on granite after I visited so many other places! Save your time and go directly to Factory Plaza, they have best prices and best selection. Thank you FP!!!
Great prices by Viera Z via Insider Pages on 7/3/2011
Thank you Factory Plaza for helping us with our kitchen countertops. We weren't sure that we can actually afford granite until we shopped at your place. After remodeling almost the entire house it was nice to shop at a place were people…
