I won a Judgment with the local Magistrate, but I have not received the judgment amount from Riverview Plumbing Repair, LLC that was ordered by the local judge. I have also submitted a Customer Review with the Better Business Bureau.
I hired Riverview for a full-house pipe replacement job. I had fixed five pipe leaks myself before gathering estimates, so I had an understanding of the entire project with regard to drywall and plumbing.
During the Estimate, I requested that access to a bathroom be made through the laundry room to reduce drywall work that I was going to finish myself. That request was not followed. The plumber/owner stated that he HAD to do the work his way. I subsequently verified with the county inspector, who was a former plumber, that my requested approach was acceptable since there are various ways to run pipe.
On Monday, the first day of the week-long project, the plumber and his helper left after around 2 hours since I had done most of the drywall prep work myself. I called their office around noon and talked to the receptionist. I asked that the plumber (at that time I did not know he was also the owner) call me about my basement's plumbing.
On Tuesday, the plumber stated that he did not receive my message until Tuesday morning. Per documentation that Riverview supplied, “When we contract with you to provide this service we commit an entire team to be focused on your project exclusively from the moment we first arrive to start the project until the project is completed.”. Additionally, I subsequently verified (with her) that the receptionist is the plumber's wife.
The plumber originally missed 6 fire caulking spots, and the county inspector originally failed the inspection.
On Friday, after the fire caulk issues were fixed, I voiced my displeasure with the owner about not following my requests. I then paid the final Invoice, which matched the original Estimate, in full.
The following Wednesday, I noticed an issue with an outside faucet. I sent four separate emails about, what I considered, a workmanship issue. Not knowing his workload, I sent those four emails over a six month time period. I did not receive a response to any of the emails.
After approximately six months from the date I paid in full, I submitted "Summons & Complaint" paperwork with the local Magistrate. The owner/plumber and I attended a hearing with a local judge. The judge awarded me a portion of the amount that I requested. I have talked to the receptionist (the owner's wife), sent text messages, sent emails, and left a voice mail. I have never received a response from the owner/plumber.
