Local SEO & Small Business Marketing Tips

United Breaks Guitars: Poor Customer Service in Song

We often say that you judge a company not by what it does right, but by how it fixes things when it does wrong, and United Airlines did a big wrong to musician Dave Carroll and his band, Sons of Maxwell. While sitting on the tarmac at O’Hare International Airport in Chicago, they looked out the window and saw the baggage handlers throwing their guitars around. That was the beginning of a long and painful ordeal with United, but why don’t we let Dave tell the story? Dave has written a more detailed version of his ordeal on his

By Charles M Cooper · July 09 2009 small business, customer service, united, dave carroll