OK, show of hands. Who flies Air Canada? Now, who thinks they have mediocre customer service? Last question: Who wants to pay $25 to $35 to talk to a customer service rep who actually knows what they are doing? That is apparently the new deal at Air Canada and it seems, like every other pinch, nip, tuck, slash and gouge at airline service we’ve seen lately, to be the result of an airline’s desire to squeeze every last dime from their customers.
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Toronto Star writer Chris Sorenson wrote,...
By Charles M Cooper ยท September 05 2008
small business, customer service, air canada, outrageous charges
