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Small Biz Tip: People Management: Confronting Problems in the Workplace

Tips from August 4, 2009

The Small Business tips today discuss people management: confronting problems in the workplace.

  1. Try to let the two parties solve the conflict on their own. Take action when the conflict is affecting their work & others.
  2. Listen to each side of the story. Let them speak their mind to understand each side. Decide if it is personal or work-related.
  3. Take attention away from details. Look at the bigger picture. Identify the motivation for the real problem & its real cause.
  4. Be fair. Do not play favorites, include office politics, or take sides. Doing so will ruin your credibility & role as a leader.

Daily Overview: Listen, understand, & respect both parties to resolve office conflicts fairly, quickly, and cleanly.

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