Small Biz Tip: People Management: Confronting Problems in the Workplace by Cheryl Sowa Aug 04 Tips from August 4, 2009 The Small Business tips today discuss people management: confronting problems in the workplace. Try to let the two parties solve the conflict on their own. Take action when the conflict is affecting their work & others. Listen to each side of the story. Let them speak their mind to understand each side. Decide if it is personal or work-related. Take attention away from details. Look at the bigger picture. Identify the motivation for the real problem & its real cause. Be fair. Do not play favorites, include office politics, or take sides. Doing so will ruin your credibility & role as a leader. Daily Overview: Listen, understand, & respect both parties to resolve office conflicts fairly, quickly, and cleanly.
