Tips from August 4, 2009
The Small Business tips today discuss people management: confronting problems in the workplace.
- Try to let the two parties solve the conflict on their own. Take action when the conflict is affecting their work & others.
- Listen to each side of the story. Let them speak their mind to understand each side. Decide if it is personal or work-related.
- Take attention away from details. Look at the bigger picture. Identify the motivation for the real problem & its real cause.
- Be fair. Do not play favorites, include office politics, or take sides. Doing so will ruin your credibility & role as a leader.
Daily Overview: Listen, understand, & respect both parties to resolve office conflicts fairly, quickly, and cleanly.