Tips from March 5, 2010
The Small Business tips today discuss handling conflict management.
- Engage in active listening. There are two sides to every story, and listening to others will help in understanding what the problem is, and open up ways to solve the issue at hand.
- Pay attention to others. Conflicts involve more than one party. Take the time to listen to both parties, and try to understand where each is coming from.
- Arrange a meeting between the parties involved in the conflict. A mediation session will allow both parties to confront each other in a controlled setting to talk out their problems.
- Communicate clearly. A conflict will never be solved without clear, honest, and open communication.
Daily Overview: Be a leader when it comes to conflict management and take control of the situation. You will gain respect.