Tips from June 30, 2009 The Small Business tips today will be about taking a step back and readjusting how you manage your business.
If things are slow, change your look and feel about your business. Keep your business updated with current times and trends to catch potential customers' eyes.
Ask for feedback from customers about what can be done to update your business. Loyal customers can give a great response as they are dedicated to your business.
Recalculate your budget. Some of the money you thought was a good idea to spend in one area may be better in another. If needed, write up a modified budget and think about how you can save.
Keep track of your office supplies. Take inventory and cut back on your overstocked supplies and focus your money on purchasing the essential ones. ABC members have discounts on thousands of products at Staples. Go to
By Cheryl Sowa · June 30 2009
small business tips, small business, budget, change
Tips originally broadcast on November 25, 2008
The Small Business tips today will be about handling negative feedback.
Preface: 1st be honest, we can't please everyone & sometimes we mess up. We desire feedback though so that we can improve our business.
Apologize. Your customer is disappointed in your business, regardless of the reason. Let them know that they matter.
Acknowledge and respond ASAP in the space feedback was given. If done "publicly" only take it private or remove if outright hostile.
Fix it. Get right to the point. If their complaint is policy, saying so doesn't fix it. How can you help make it right?
Try to find something constructive in the feedback. Make changes to your practices if they'll help but don't feel obligated.
Daily Overview: Be transparent, listen, act quickly, fix it & in the end respect their opinion. These steps speak volumes.
By Kim Fenolio · February 27 2009
small business tips, small business, tips, customers
