Flight 1549: The Importance of Good Public Relations

The story from Fox-TV 61, in Hartford, Connecticut, had this to say about one aspect of the aftermath of the Hudson River crash of US Airways Flight 1549: Some airlines apparently stop at nothing to charge customers above and beyond the price of the airline tickets. Spirit Airlines is trying to charge passengers extra fees after canceling a flight, which forced the passengers to be on the plane that landed in the river Thursday. Rob and Jeff Kolodjay were scheduled to fly on Spirit Airlines to a golf vacation with four other friends on Thursday out of LaGuardia in New York City. Their flight got cancelled, and they were rebooked on to US Airways flight 1549. While the Kolodjay’s have good things to say about US Airways, they are less pleased about the policies of their original carrier. When they tried to cancel the return tickets on Spirit they could not use because they never made it to Myrtle Beach, the company representative insisted on charging... [Read Full Article]