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Small Biz Tip: Customer Service: Going the Extra Mile

Tips from October 15, 2009

The Small Business tips today discuss how to go the extra mile.

  1. Be helpful even if you get nothing out of it. Assist, give advice & (gasp) talk about other businesses.
  2. Follow through with a customer. Guide them, ask if they have questions, & do all that you can to help.
  3. Offer something extra. Future coupons, freebies, small samples, or discounts help provide that extra service.
  4. Make exceptions for the customer if they have problems; offer a discount or rebate offer for future services.

Daily Overview: Doing more than expected gives your business benefits and provides extra customer service.

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