Small Biz Tip: Customer Service: Know Your Customers by Cheryl Sowa Oct 12 Tips from October 13, 2009 The Small Business tips today cover knowing your customers. Get the name, email address, and phone number of purchasing customers. Send them personalized coupons Ask customers for their birthday (month and day) Send them a discount, coupon, or freebie on their day. Learn your customers' names. As they return, address them personally. Cater to their buying trends. Communicate with customers. Find out feedback by calling or mailing them a survey. Daily Overview: Getting to know your customers can create a huge return for your business. Show you care and they'll come back.
