Small Biz Tip: Customer Service: Building Customer Loyalty

Tips from October 12, 2009 The Small Business tips today are about building customer loyalty. Communicate with your customers to see what they need/want. Exceed their expectations to make them come back. Offer coupons and incentives for customers on their next purchase to ensure they return to your business. Create a customer loyalty program. After so many purchases, offer a freebie. Offer rewards for referrals to your business. Personalize! Get to know your customers. It will bring them back to your biz because you know them. Daily Overview: Creating a loyal customer brings people back to your store, constantly increasing your business. [Read Full Article]

Small Biz Tip: Customer Service: Know Your Customers

Tips from October 13, 2009 The Small Business tips today cover knowing your customers. Get the name, email address, and phone number of purchasing customers. Send them personalized coupons Ask customers for their birthday (month and day) Send them a discount, coupon, or freebie on their day. Learn your customers' names. As they return, address them personally. Cater to their buying trends. Communicate with customers. Find out feedback by calling or mailing them a survey. Daily Overview: Getting to know your customers can create a huge return for your business. Show you care and they'll come back. [Read Full Article]

Small Biz Tip: Organize Your Desk

Tips from July 9, 2009 The Small Business tips today will be about getting rid of the clutter and cleaning your desk. Clean out your desk drawers & designate a purpose for each one. Example: supply, personal, and brand/logo drawers. Only keep supplies you use on a regular basis on your desk: several pens/pencils, stapler, post its, notepad, and calendar. Consider buying multifunctional equipment: all-in-one printer, scanner, copier & fax machine eliminate clutter & allow space. Keep quirky items to personalize your desk that don’t get in the way of necessities: pictures, posters, comics or mementos. Daily Overview: A cluttered desk shows others you are not focused about your job. Get organized and get serious. [Read Full Article]