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Small Biz Tip: Customer Service: Turning to Social Media

Tips from October 14, 2009

The Small Business tips today will talk about how turning to social media will improve customer service.

  1. Twitter allows for up to the minute updates for openings, new products, sales, and limited time offers.
  2. Customers talk about experiences on Twitter: provide exceptional service and personalize to get great buzz.
  3. Use Twitter to build up your small businesses by retweeting testimonials & customer satisfaction stories.
  4. Build a community of customers with a Facebook Fan page. Ask for feedback & give new Fans coupons.

Daily Overview: Social media is an excellent way to keep up in real time and positivity about your biz.

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