Management and OperationsIdentify New Consumer NormsThe recession has changed how customers shop, possibly forever. Entrepreneur.com
Management and Operations Resolving Employee Complaints Before They Hit the Internet The question is what to do about employee complaints about the workplace. It's more than a matter of damage control. Trying to repair the harm to internal morale, recruitment efforts, and corporate reputations after the fact is not as effective as preventing the damage in the first place. ManageSmarter.com Management and Operations
By Cheryl Sowa · January 26 2010
small business brief, marketing, small business, economy
When it comes to the Internet, there are places you want to be seen. The top of the search engine results is always nice. On the other hand, there are websites where you don’t ever want to see your company name. These are the whistleblower sites that are springing up all over the Web. Some of these are company specific, like comcastmustdie.com or chase-bank.pissedconsumer.com, where the ire of a single, wronged consumer has grown into a chorus of condemnation against that one company. Those are bad enough, since they often show up on search engine results right behind or even mixed in with the company’s own site listings, but they don’t generally have the legitimacy of a consumer protection site. These, however, are on the rise.
From the consumer’s point of view, that is wonderful. Consumers can check out a company before doing business with it, have a look at its reputation and read any complaints of kudos it might have earned. From the point of...
By Charles M Cooper · August 05 2008
small business, customer service, complaints
