Writing a good letter of complaint is fast becoming an art form all its own. Whether it contains profanity or not, a well-written complaint letter is a thing of beauty that often gets real results. In one example, a complaint letter written to Sir Richard Branson, complaining of the food on his Virgin flight from India to the UK, resulted in the letter writer being invited to be a taste tester for the new recipes under consideration for upcoming flights.
The real question is, though, short of an obvious publicity stunt, how do you handle the near-Shakespearean broadsides of over-dramatized dissatisfaction that the resentful and disillusioned, while possessed of a thesaurus and computer, might choose to fire in your direction?
Here is one fine example of how to manage it fro...
By Charles M Cooper · January 28 2009
customer service, customer relations, complaint letters, complaint letter responses
Government and Economy
Obama Names Clinton Insider to Commodities PostGary Gensler, a former Clinton Treasury official, has been picked by President-elect Obama to regulate the same financial instruments he defended in the nineties, instruments that helped to create the subprime mortgage crisis.
Stabilizing the Automotive Industry
The text of Treasury Secretary Paulson's statement on stabilizing the automotive industry.
President Bush: Automakers to get $17.4BCiting danger to the national economy, the Bush administration came to the resc...
By Charles M Cooper · December 19 2008
small business brief, marketing, small business, customer relations
Government and Economy
Would a Payroll Tax Holiday Boost Employment and Spending? Taking a six-month holiday from the federal government's 6.2% payroll tax would reduce labor costs to small businesses and help prevent layoffs, says a major small business organization in a recent pitch to Congress.
Consumer Price Drop Greater Than ExpectedA record plunge in consumer prices in November puts pressure on the Federal Reserve to act decisively to guard against a debilitating bout of deflation.
Probe: Small Business Funds Squandered...
By Charles M Cooper · December 16 2008
small business brief, small business, partnerships, customer relations
You can tell that people are getting fed-up with the airline industry, and the truth is that they have a lot to be fed-up about. Just consider the headlines from today’s news:
American Airlines Cancels Flight Due to Hostile Passengers
Family With Disabled Children Kicked Off Flight Over Kids Unruly Behavior
These are just from this morning and the day is still young. How about the hours that Jet Blue’s passengers had to endure sitting on the tarmac just feet from the gates? Then there was the man in 1st Class on the British Air flight from New Delhi to London who found that he was seated next to the corpse of a woman who died in Economy and...
By Charles M Cooper · July 08 2008
customer service, problem customers, firing, customer relations
