Customer Service and the Internet

Great customer service has become much more important to businesses with the popularity and increased influence that the internet now has. The internet provides an instant outlet for customers to rant or rave about a specific product, service, or business. Though not just for consumers, the internet has made providing customer service a lot easier for a business. So, what do you need to be aware of when coupling the internet with your customer service? What kind of options should you be looking for? How exactly can you provide customer service? Let's take a look. Accessibility 24/7/365 - At the very least you should have a website that has your business name and information on it. What you must keep in mind is that this then puts your business out there for consumers to access any time and any day of the year. Make sure you have a phone number, address, and hours of operation on your homepage in a place that all visitors can see. This wa... [Read Full Article]

Small Biz Tip: Correct Preparation When Cold Calling

Tips from August 24, 2009 The Small Business tips today discuss correct preparation when cold calling. Your goal should never be to get the sale when cold calling. Instead, the goal is getting the chance to make the sale. Big difference. Know the purpose behind the phone call. Are you trying to pitch a sale at that moment or simply get an appointment? Research your target market & prospects. Cold call to your audience. Know the business to cater to their specific needs. Calm your nerves. Be prepared & confident. Set aside all distractions including email to give full attention to your call. Daily Overview: Stick to your goals & research to make a phone call. Be positive & confident! [Read Full Article]