Tips from October 15, 2009 The Small Business tips today discuss how to go the extra mile.
Be helpful even if you get nothing out of it. Assist, give advice & (gasp) talk about other businesses.
Follow through with a customer. Guide them, ask if they have questions, & do all that you can to help.
Offer something extra. Future coupons, freebies, small samples, or discounts help provide that extra service.
Make exceptions for the customer if they have problems; offer a discount or rebate offer for future services.
Daily Overview: Doing more than expected gives your business benefits and provides extra customer service.
By Kim Fenolio · October 15 2009
small business tips, small business, discounts, tips
Tips from Monday, March 2, 2009
The Small Business tips today will be about the sales side of getting to know your customers.
The first step in getting to know your customers is communication. Ask the right questions. Listen to the answers.
What do you need to know about your customers? What do they need? Who's your target? Individuals? Businesses? Location? Etc.
Constantly measure customer satisfaction. Mailers, phone calls, paper & internet surveys, focus groups, http://search.twitter.com/
The foundation of all selling is that people must like you, trust you and want to listen to you.
Daily Overview: Communication is key. Be likable and be willing to change your approach or even your product/service to meet needs.
By Kim Fenolio · March 02 2009
small business tips, small business, sales, tips
